We are pleased to announce the release of PhonePad Version 5.46.0 and MessageSender Version 6.10.0.
Changes in This Release
- NEW – Added Preferences setting that enables automatic creation of a reminder when a message is marked for Follow Up. Reminder is automatically removed when message is marked as completed.
- NEW – Marking a message as completed in PhonePad also marks it in the ToDo List.
- NEW – Added IP check to PhonePad Server. If there is more than 1 IP Address, this will be reported in the server log for diagnostic purposes.
- IMPROVED – Service Monitor monitoring and restarting of PhonePad Server.
- CHANGED – Due Reminders toolbar button icon on Follow Up toolbar replaced with icon that better reflects its functionality.
- UPDATED – Database Engine updated to Version 2.30 Build 3.
- FIXED – Control Bar launching after being set to not launch..
- FIXED – Startup windows still opening after being set to not open.
- FIXED – In some cases, Preferences were not being saved.
- Minor fixes and improvements.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.
Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program. The update will update your database whereas the setup program will overwrite it with a blank database.
Important Information If You Are Updating from PhonePad Version 5.35.x
Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.
Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing. We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.
This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher. However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a trial user please contact Support for a download link for this version.
Please contact Support if you have any problems or questions.
For a while now we have been thinking about providing some training for PhonePad. We finally did something about it.
Our first step is the release of some video tutorials on our website under Learn/Video Training.
Scroll down and you will find a playlist for the currently available video tutorials. We will be adding to this list regularly so please check back often.
To view a video tutorial, simply select the tutorial from the playlist, then click the video above the list. A description of the tutorial and the length of the video are shown to the right of the playlist when you select one.
If there is a PhonePad feature (or features) you would like to see a video tutorial on, please email sales@cybercom-software and let us know. Our aim is to cover most, if not all, PhonePad features.
We are pleased to announce the release of PhonePad Version 5.45.0 and MessageSender Version 6.9.0.
Changes in This Release
- ADDED – New CloudMail option (Beta) for Automatic Message Forwarding. Requires MessageSender 6.9.0.
- UPDATED – Database Engine has been updated to 2.30 Build 2.
- FIXED – Address Book permissions bug.
- Minor fixes and improvements.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.
Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program. The update will update your database whereas the setup program will overwrite it with a blank database.
Important Information If You Are Updating from PhonePad Version 5.35.x
Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.
Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing. We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.
This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher. However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a trial user please contact Support for a download link for this version.
Please contact Support if you have any problems or questions.
We are pleased to announce the release of PhonePad Version 5.44.2.
Changes in This Release
- ADDED – AutoLogin override to Workstation Config.
- CHANGED – Managers can now only create Standard User accounts.
- UPDATED – Database Engine has been updated to 2.29 Build 1.
- IMPROVED – Automatic reconnection.
- FIXED – Manual Method B email settings were not being saved.
- FIXED – Address Book permissions were not working correctly.
- Minor fixes and improvements.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.
Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program. The update will update your database whereas the setup program will overwrite it with a blank database.
Important Information If You Are Updating from PhonePad Version 5.35.x
Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.
Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing. We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.
This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher. However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a trial user please contact Support for a download link for this version.
Please contact Support if you have any problems or questions.
Merry Christmas, Seasons Greetings, and Happy Holidays to all of our amazing users!
We hope you have an amazing, happy and safe festive season.
We are pleased to announce the release of PhonePad Version 5.43.1.
Changes in This Release
- FIXED – Automatic conversion of old user preferences to new user preferences could cause an error when loading preferences on startup due to invalid settings in the old preferences. Affects only a small number of users.
- Minor fixes and improvements.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.
Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program. The update will update your database whereas the setup program will overwrite it with a blank database.
Important Information If You Are Updating from PhonePad Version 5.35.x
Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.
Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing. We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.
This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher. However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a trial user please contact Support for a download link for this version.
Please contact Support if you have any problems or questions.
There has been a little confusion about support plans. Some users thought that if they didn’t have a Support Plan then they wouldn’t be able to get any support at all. That’s not true. Free email support is always available.
To avoid any further confusion Support Plans have now become Update Plans.
Update Plans provide you with all major and minor updates for 12 months.
As a bonus for users with current Update Plans, you can get up 2 free remote support sessions per year (if required). If you don’t have a current Update Plan, you can still get remote support at $37 per session.
Your current Support Plan has already been transitioned to the Update Plan system so there’s nothing you need to do.
For more information on Update Plans, please see this page: https://www.cybercom-software.com/update-plans.htm
If you discover any issues with the Update Plan system please let us know.
We are pleased to announce the release of PhonePad Version 5.43.0.
Changes in This Release
- CHANGED – Changed over from Support Plans to Update Plans.
- CHANGED – Reworked user settings system to improve speed of loading and saving settings. It’s now up to 40 times faster.
- UPDATED – Database Engine has been updated to 2.28 Build 7.
- FIXED – Issues with User Access screen check boxes.
- Minor fixes and improvements.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.
Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program. The update will update your database whereas the setup program will overwrite it with a blank database.
Important Information If You Are Updating from PhonePad Version 5.35.x
Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.
Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing. We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.
This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher. However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a trial user please contact Support for a download link for this version.
Please contact Support if you have any problems or questions.
When you update to PhonePad Version 5.42.0 you will notice there is a new add-on called ToDo List. This is another follow up tool that integrates with PhonePad 5.
This video takes you through the features.
[embedyt] https://www.youtube.com/watch?v=hEpeWIvDI1k[/embedyt]
