Our aim is to respond to support requests within 24 hours.  If you have contacted us for support in the last couple of days and have not received a response, we apologize for the delay and want you to know that we will respond as soon as possible.  We upgraded our helpdesk system over the weekend and unfortunately there are some issues with it.  We are in communication with the vendor to get it resolved as quickly as possible, but in the meantime it may take us a little longer than normal to get back to you.

A new version of MessageSender is now available.  Version 5.06 has the following changes:

• Added option for deleting individual queue items.
• Added temp folder edit field.
• Increased refresh timer.
• Fixed display issues.
• Expanded activity log messages for processing messages to identify message type and transport mechanisms.
• Blank lines were being added to email recipient lists where there were blank lines entered in the PhonePad redirection option – FIXED.
• Added encoding options to the service for use in the future.  No options were added to MessageSender Manager.
• Added check to make sure that the ForwardQueue table exists.
• Improved error trapping.
• Added unique error code for each exception.
• Fixed issue where email recipients were sometimes not being added correctly.

If you are upgrading from a previous version of MessageSender 5, you will need to stop and uninstall the MessageSender service (this can be done in MessageSender  Manager) on your network before upgrading to the new version.

You can download MessageSender 5.05 from the MessageSender home page or from My PhonePad Account.

PhonePad Version 4.18 has been released and is now available for download.

New Features

• Added option for automatically moving read messages to a personal folder.
• Redesigned Automatic Message Forwarding screen.
• Added option to Automatic Message Forwarding to only send Urgent messages.
• Added option to the Forward By PhonePad feature (under Automatic Message Forwarding) to not send Private messages.
• Added option to set a default action when double-clicking on PhonePad system tray icon.
• Integrated custom message label editing into PhonePad Admin.  Removed separate LabelEditor utility.
• Added option for disabling confirmation message when phone messages are canceled.
• Added status report to PhonePad Admin that shows that status of all messages in each user’s Inbox.

Changes

• Changed Address Book so that only administrators can delete all entries.
• Changed format of trace logs to XML.
• Administrators can now view Private folders.

Fixes

• Fixed issue with Follow Up Notes list not clearing when selecting another folder.
• Fixed issue with Forward By PhonePad feature (under Automatic Message Forwarding) not working under some circumstances.
• Fixed issue Caller Lookup entries not being deleted when the corresponding Address Book entry is deleted.
• Fixed Subject wrapping issue on some printouts.
• Fixed SQL error that occurs when names contain apostrophes.
• Fixed encrypted connection issues.
• Fixed issue with DBRepair repair log.
• Automatically updates local help files if required.
• Other minor fixes.

Please remember to run DBUpdate after installing the upgrade as database changes are also required.

If you are a PhonePad client then you can download PhonePad from your online account.  Or you can download it from the PhonePad download page.

If you are using PhonePad in Local Mode (the default connection method) on a peer-to-peer network then you will need to create a network share for the PhonePad data folder on the Host computer.

In this example, PhonePad has been installed on the G: drive.  The PhonePad data folder is G:\PhonePad\Data.  This has been made a shared folder by the CreateShare utility, and the share has been given the name PhonePadData (this is the default share name).

The Share Path in this example is \\MARS\PhonePadData (Mars is the name of the Host computer – yours, more than likely, has a different name).

This is what needs to be entered under the Local Database Directory setting in DBConnect on the other computers.

So the steps are:

1. Create the network share on the Host computer using the CreateShare utility.
2. Make a note of the Share Path, eg. \\Mars\PhonePadData.
3. Run DBConnect on the other computers and enter the Share Path in the Local Database Directory field, then click OK.

That’s it.

Our offices will be closed from Wednesday March 9 – Sunday March 13, 2011.  Remote support will be unavailable during this period.  Email support will be available but there will be longer than normal delays, ie. we will probably answer within 48 hours rather than our standard 24 hours.

We apologize in advance for any inconvenience this may cause.  Things will return to normal next week.

PhonePad Version 4.17 has been released and is now available for download.   This release has the following new feature:

• The Email Message feature now has support for SMTP mail servers.  It includes the same authentication options as MessageSender 5.05 and also includes a test feature to validate your settings.

If you are a PhonePad client then you can download PhonePad from your online account.  Or you can download it from the PhonePad download page.

A new version of MessageSender is now available.  Version 5.05 has new SMTP authentication options to enable it to work with most SMTP mail servers.  It also includes a feature for testing the settings you make.

If you are upgrading from a previous version of MessageSender 5, you will need to stop and uninstall the MessageSender service on your network before upgrading to the new version.

You can download MessageSender 5.05 from the MessageSender home page or from My PhonePad Account.

PhonePad Version 4.16 has been released and is now available for download.   This release has the following new features:

• Caller ID – When the phone rings, PhonePad detects the caller’s phone number and displays it in a popup message.  But that’s not all.  If the caller is in the PhonePad Address Book, PhonePad will automatically look up and display the caller’s details.  So you will know exactly who’s calling before you even answer the phone.
• Received Calls Log – Using Caller ID functionality, PhonePad will automatically keep a record of all received calls.  If you’re away from your phone, you can view a list of all missed calls, create a phone message, or even call them back.
• Automatically Display New Messages – Set this option and messages will be automatically display as you receive them.
• Move Follow Up Notes – Follow up notes can be moved to another message by editing the Message ID of the note.

The following issues have been fixed in this release:

• Fixed issue with follow up notes sometimes being assigned to the wrong message.
• Fixed issue with new messages sometimes not being displayed in the Inbox.
• Minor fixes.

If you are a PhonePad client then you can download PhonePad from your online account.  Or you can download it from the PhonePad download page.

Christmas has come a little early for many of our PhonePad clients. After many, many, many requests from clients, I’m pleased to announce the release of MessageSender 5.  This is a complete, from-the-ground-up, rewrite of MessageSender.

So what’s so good about this new version?

Well, for a start, it runs as a Windows service.  That’s right, no longer do you have to leave your server or computer logged in to run MessageSender.  As long as the machine is on and Windows is running, MessageSender will be running too.  There have been a lot of requests for this and it’s finally here.

We have also added another SMS gateway provider, SMS Global, for forwarding PhonePad messages to your mobile/cell phones.  And more providers will be added in the coming weeks and months, providing you with even more choices.

Included with MessageSender is the new MessageSender Manager application.  It provides an easy way of configuring, monitoring and managing the MessageSender service.

You can download MessageSender 5 now.  And best of all, it’s still free for all PhonePad users.