Manage your phone messages quickly and easily with PhonePad!

Default PhonePad Administrator Account

When you first install PhonePad, a default administrator account is automatically created for you.  The login details are:

Username:          Admin

Password:           admin

Use this account to login to PhonePad Admin.  Once logged in, it is recommended that you change the password or create a new administrator account and delete or disable the default account.

If you can’t remember your administrator account details, contact support and we will give you instructions on how to reset it.

Adding Users to PhonePad

You can’t do much with PhonePad if you don’t add any users.  Without users, you won’t have anyone to send phone messages to or receive phone messages from, so let’s go through the steps for adding users.

The first thing you need to do is run the PhonePad Admin module and log in using a PhonePad administrator account (you can’t login to PhonePad Admin using a non-admin account).  PhonePad Admin should be located in your PhonePad folder.

A default administrator account is automatically created for you when you first install PhonePad:

Username:     Admin

Password:     admin

Login to PhonePad Admin using these login details, or if you have changed this or created a new administrator account then login using those details.

Once you have logged in, PhonePad Admin’s main screen displays a list of all users.

PhonePad Telephone Message Software

Adding a user is simple.  Click on the Add User option in the sidebar on the left side of the window.  The Add User window will be displayed.

PhonePad Telephone Message SoftwareEnter a name for the user.  You should make the name unique within PhonePad to avoid confusion.

Enter a password for the user in the Password and Confirm fields.  The Confirm field will be highlighted in red if the two passwords don’t match.

Select the Admin checkbox if you want this user to be a PhonePad administrator.

Select the Receptionist checkbox if you want this user to be able to access other user’s Inboxes.

The Login Enabled checkbox should be checked unless you don’t want the user logging in.  The Hidden checkbox can be checked to prevent a user from appearing in the To: field in phone messages and text messages, and therefore prevent other users from sending messages to that user.

Click OK and you have created your first PhonePad user.  Rinse and repeat. 🙂

PhonePad 4.14 Has Been Released.

We are pleased to announce that PhonePad Version 4.14 has been released and is now available for download. This is a free upgrade for all licensed PhonePad clients which can be downloaded from My PhonePad Account.

New Features

• Import Users – PhonePad Admin can now import users in one batch via CSV or XML files. This should make it easier for networks with a lot of users.

• New Reports – New statistics reports added to PhonePad Admin.

Changes and Problems Fixed

• Added Refresh option to user list in Receptionist mode.
• Added Quick Print option for printing messages in a compact format to save paper.
• Fixed problem with message area default font not observing settings in Preferences.
• Fixed problem with flash notification option continually flashing.
• In Receptionist mode, the search option should search the selected user’s Inbox – fixed.
• Search not returning all results – bug in search code – fixed.
• Fixed problem with PhonePad Admin starting with a blank user list when there was a database connection error.
• Fixed problem with user list in Receptionist mode showing blank entries.
• Removed Logged In status from PhonePad Admin as it is not reliable.
• Miscellaneous fixes in In-Out Board.
• Updated links in SupportCenter.

Downloading PhonePad

PhonePad Version 4.14 can be downloaded from My PhonePad Account under the My Downloads section: http://www.myaccount.cybercom-software.com.

Setting Up Your PhonePad Connection Correctly.

We’ve had a few support emails recently about connection problems when using PhonePad in “Local Mode”.  These have been caused by mapping issues with the PhonePad data folder.

Here’s how it typically happens.  PhonePad is installed on a shared drive on the server.  When the connection setting is done, it is based on the mapping of the user’s (ie. the person doing the installation) network drive.  The problem is, other users may have different drive mappings.

For example, the person installing PhonePad has their network folder mapped as G:, with their PhonePad data folder set to G:\PhonePad\Data.

But other users may have the same folder mapped as J:\PhonePad\Data.  This is will cause problems when the other users try to connect to the PhonePad database.  The usual error message will be:

The error message may look a little complicated but it simply means that PhonePad is unable to locate the PhonePad database in the specified location.

This can be easily solved by using a UNC (Uniform Naming Convention or Universal Naming Convention) path.  Run DBConnect (it’s in your PhonePad folder) and click the UNC button to change the mapped path into a UNC path.

Occasionally clicking the UNC button doesn’t convert the path to a UNC path.  If for some reason it doesn’t work for you, you will need to manually remove the drive letter and add the name of your server.  The format is \\<servername>\<phonepad data folder>.  Using our previous example, the path would change from G:\PhonePad\Data to \\MyServer\PhonePad\Data.

Once this has been done you should find that, no matter what drive mapping each user has, PhonePad will be able to successfully connect.

Happy New Year!

Happy New Year

All the best to you from everyone here!  We hope you have a great 2010.

Seasons Greetings!

Seasons greetings! To all PhonePad users, those thinking of becoming PhonePad users, and to those who decided PhonePad isn’t for them, we wish you and your families all the very best for this holiday period.

Happy Holidays

PS. Support will be available over the holiday period, with the exception of Christmas Eve, Christmas Day and New Year’s Day.

New DBRepair Version 4.13.

PhonePad Repair ManWe have just released a new version of DBRepair, the utility for fixing problems with your PhonePad data.  This new version has an improved interface and can fix problems the previous version couldn’t.

During the repair process with previous versions it would sometime appear as though DBRepair had frozen, when in fact it was not refreshing the user interface because of intense repair operations.  This has been improved with the new version, as you can see from the screenshot below.

PhonePad Repair Log

In addition to the overall progress, DBRepair now displays the progress of the individual operation being performed.  Icons make it easy to identify any problems that need your attention.

The current version of PhonePad has been rebuilt with the new version of DBRepair.  You can either re-download PhonePad Version 4.13, or you can download DBRepair using the links below.

New Client Portal

Hey, guess what.  We decided to totally revamp the client portal and, after a few weeks of development in the dungeon, it’s now online and ready for use.  The previous version of the portal was known as Client Central.  The new portal is called My PhonePad Account.  You know, ’cause you have PhonePad and it’s, umm, your account.  Well, it made sense to me.

Alrighty then.

If you’re not sure what the client portal is all about then let me fill you in.  Once you login to your account (you get an account when you purchase PhonePad), you can view and update your contact information, access your license details, download earlier versions of PhonePad (but only if you want to), as well as do a few othMy PhonePad Accounter useful things.

We’re planning on adding more features over the next few months to make it a (hopefully) handy resource for you.  And we’ll be jazzing it up a bit more as well.  Maybe adding a few decorations here and there.

One good thing about the portal is that you can maintain your contact information, such as address, phone number, email address, or what have you.  This is real important stuff as it means we can not only keep you up to date as new versions are released, but if you need to retrieve your license info at any stage it ensures you actually receive it.  That’s a good thing, right?  Otherwise, it might end up going to an old email address or whatever the Internet equivalent of a dead letter office is.

We were going to send out passwords to everyone for the new portal, but instead of bombarding you with unexpected emails we thought we’d wait until you’re ready.  So, to get your password sent to you, click on the “Forgotten Your Password” link on the portal home page.  Our magic elves work 24 hours a day so your password will be emailed to you within a couple of minutes.  If you don’t receive it *please* check your spam folder – your spam filter may have gobbled it up.

Oh, nearly forgot, you can access your My PhonePad Account (does that make sense, sounds kind of funny to me) by clicking the My Account button on any page on the website.  Or just click here.  Whatever takes your fancy.

As always, if you have any problems please let us know.

Access Help Files Online

PhonePad Phone Log Software Online HelpMost of the PhonePad applications (PhonePad, PhonePad Admin, DBConnect, AutoBackup, etc.) come with their own help files to, well, help you.

In addition to your application help files, you can now access the same help via the Internet.  All of the help files are available online from our website, complete with indexes and a search facility to help you quickly locate the information you’re after.

PhonePad Phone Log Online Help

The online help page has a list of all available help.  Just click on the one you want and you’ll be taken straight to the relevant help.

The online help files will be updated whenever the application help files are updated.

If your help files are located on a network drive and you have applied the Microsoft Security Update 896358, you won’t be able to display these files. There are ways around this, which we published in an article in our online knowledge base a few years ago.

How to Forget to Backup Your Data

PhonePad Automatic BackupForgetting to backup your data is normally not a good thing.  However, if you have the PhonePad Automatic Backup system (DBAutoBackup) installed you can forget to do your backups and they’ll still be done!

Just set your backup schedule and then you can forget about backing up your data.  Just like before, except this time you’re covered. 🙂

AutoBackup runs as a Windows service, which means it’s always running, even when the server or host computer is logged out (but not if you turn it off, of course).  As AutoBackup doesn’t have its own user interface, it comes with AutoBackup Manager so you can easily create your backup schedule and manage various settings.  It also makes it simple to install and run the AutoBackup service.

You can get it now for a measly $24.95.  You only need one license for your network so that’s pretty cheap insurance.  Get it quickly though because we may be increasing the price soon.

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