Our old Knowledge Base kicked the bucket some time ago.  We have finally replaced it with a brand new one with up-to-date information.

It’s designed to help you get answers to questions or problems you may have without having to wait for a response from us.  It’s simple to use and includes a search feature to make it easy to find what you’re looking for.

Of course, if you can’t find an answer there then please contact us.

More information will be added in the coming days and weeks.

You can access the new Knowledge Base here: https://www.cybercom-software.com/knowledgebase

We are pleased to announce the release of PhonePad Version 5.72.3.

This is an important maintenance release that fixes a problem inadvertently introduced into Version 5.72.2.

We apologize for any inconvenience.

Changes in This Release

• FIXED: Development tool corrupted code for viewing phone messages, resulting in hidden exception error and failure of messages to open.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.20.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.  The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

PhonePad is always evolving. We are continually enhancing, updating and improving it. Whenever we make these changes we release them as Server Updates.

Last year there were 21 Server Updates.  This year there have been 4 Server Updates already.

Of course, you don’t have to install every Server Update, or any at all if you don’t want to. Or you could skip a few and install say every 5 updates, or install the latest update every 3 months (as an example). Just in case you don’t know, each Server Update includes all of the previous updates so you don’t need to install every single one.

If you’re not confident about installing Server Updates, or you simply don’t have the time, then we can install them for you.  All you need to do is book a date and time online.  It is only $37 (per Server Update).

We are pleased to announce the release of PhonePad Version 5.72.2.

Changes in This Release

• IMPROVED: A caller’s Address Book entry can now be edited when viewing a phone message
• IMPROVED: Phone numbers can now be edited when viewing a phone message or outgoing message.
• IMPROVED: The Tab key can now optionally be used to select recipients when creating a new phone or text message.
• IMPROVED: When prompted to save changes to a received phone or text message, closing of the message can now be cancelled.
• FIXED: Windows Z Order issues with save prompt when viewing edited phone message has been fixed.
• FIXED: Windows Z Order issues with phone number when logging a phone call has been fixed.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.20.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.  The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

We are pleased to announce the release of MessageSender Version 6.20.2.

Changes in This Release

• FIXED: Forwarded and replied messages weren’t being sent.

Important Information About PhonePad

This release is only compatible with PhonePad Version 5.72.1 or later.

Installation Information

Please note: MessageSender must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC).

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a new version of MessageSender your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of MessageSender..

Digital Signatures

The MessageSender executable is digitally signed for your protection.

Downloading the New Version

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

We are pleased to announce the release of PhonePad Version 5.72.1.

Changes in This Release

• IMPROVED: Map feature has been moved to a separate window to improve speed when opening an Address Book entry.
• IMPROVED: Speed improvements made to Caller drop-down list in phone messages and Appointment Calendar.
• IMPROVED: New confirmation dialogs added to reduce possibility of Windows Z Order issue that can cause application freezing.
• FIXED: Changed the way system message dialogs are displayed to overcome the Windows Z Order issue that can cause application freezing.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.20.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

We are pleased to announce the release of PhonePad Version 5.72.0.

Changes in This Release

• NEW: Option for disabling all confirmation dialogs with one click.
• NEW: Option for disabling all voice announcements with one click.
• IMPROVED: Highlighting of Notes button when there are notes for the selected caller in new phone messages.
• IMPROVED: Log Viewer: Searching has been improved.
• IMPROVED: Log Viewer: Navigation buttons added to log details window.
• UPDATED: Map feature in Address Book has been updated to use MapBox service.
• FIXED: Appointment Calendar – Unable to add new clients when creating an appointment.
• FIXED: Tab order of address fields in the Address Book were incorrect.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.20.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

We are pleased to announce the release of PhonePad Version 5.71.0.

Changes in This Release

• NEW: Address Book: Added options to search by Identification and Contact Type.
• NEW: Address Book: Added Date of Death field.
• NEW: The Notes button icon in phone messages now changes to green if there are notes for the caller.
• NEW: To Do Lists can now be printed.
• CHANGED: Default Message Title for phone messages changed from “While You Were Out” to “Phone Message” for new installations.
• FIXED: Label Editor default settings weren’t resetting Custom Fields, Email Address and Date of Birth correctly.
• FIXED: When viewing a phone message, a prompt to save changes would appear even when no changes were made.
• FIXED: Message Notification Service – Message lists were not always updating correctly, especially for remote users.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.20.0 or later.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

To all of our clients and trial users, we wish you the very best for the Christmas period and New Year.  Stay safe.

[embedyt] https://www.youtube.com/watch?v=wrPWoQtHnCI[/embedyt]