Manage your phone messages quickly and easily with PhonePad!

Connection Issues?

We have had some reports where a small number of users are experiencing problems connecting to the server.  In most cases they are able to eventually connect but not until they have tried several times.  Most users are not experiencing this issue and we are unable to reproduce it ourselves despite trying for weeks to isolate the possible cause.

If it takes you several attempts to connect, please download and run the ConnectionCheck program to your workstation.

Here’s an example of it running on a workstation where we performed 200 connection tests in quick succession.

PhonePad 5 Connection Check

Once the testing has been completed you can generate a report by clicking the Print button.  Once the report appears you can click the PDF button to create a PDF file, which you can send to us if any of the tests fail.

 

 

PhonePad Starts With Blank Screen?

When PhonePad starts you should normally be prompted to enter your username and password, unless you have automatic login enabled.

If PhonePad starts with no login window and displays just a blank main window (and possibly a remote login window) then something is definitely wrong.  And that “wrong” is more than likely anti-virus software on your Server or Host PC intefering with one of PhonePad’s files: ConfigModule.dll.

PhonePad Phone Log

We have seen this happen with the Kapersky security software.  It thinks that the file is infected and deletes it, causing the PhonePad startup problem.  We used the Kapersky Labs online scanner and it has cleared the file, so we’re not sure why it still identifies it as suspicious.

We also used Virus Total to check ConfigModule.dll with other virus scanners.

As you can see, it clears all scans.  We are working with Kapersky Labs to get this problem resolved.  A new article on this topic has been added to the Knowledge Base.

 

MessageSender Version 6.2.0 Has Been Released.

We are pleased to announce the release of MessageSender Version 6.2.0.

Changes and Fixes

  • FIXED – Some issues with MessageSender Manager user interface.
  • CHANGED – MessageSender service starting and stopping menu options have been removed as this is now done using Control Center.
  • ADDED – New debugging system.
  • Various minor fixes and improvements.

Download

You can download the new version from your My PhonePad account.

Please contact Support if you have any problems or questions.

PhonePad Version 5.26.2 Has Been Released.

We are pleased to announce the release of PhonePad 5.26.2 Server Update, which is available for immediate download.

Additions and Improvements

Caller ID Addition

Support for CallerId.com devices was added.  The devices from CallerId.com are a relatively inexpensive way of adding Caller ID features to your network that are compatible with most phone systems.

When using one of these devices (depending on the model), PhonePad will track all Incoming and Outgoing Calls, whether they are answered or not.

PhonePad Call History

It will log unanswered phone calls from people who call outside of your normal business hours.

See how many calls you get from customers by viewing a history graph that shows the calls you receive over a period of time.

PhonePad Call History Graph

Of course, as the system has Caller ID functionality a popup message will display who’s calling.  You can quickly take a message while this screen is being displayed.

PhonePad Caller ID Incoming Call

You can also take a message by double-clicking on any call in the Call History list.

What’s coming next?  We are working on adding Caller ID support for VOIP systems.

Message Overview Improvement

The charts on the Overview screen have been improved to make them easier to read.  We will also be improving the charts used elsewhere in PhonePad in upcoming releases.

New Debugging System Helps Us Discover and Fix Any Bugs

Bugs are an unfortunate side effect of software development.  We do our best to not introduce any bugs, and fix them as quickly as we can when they are reported to us or we find them ourselves.PhonePad 5 Exception ReportWe have added a new debugging system built-in to PhonePad to assist us.  It catches, analyzes and reports any bugs to us.

You won’t actually see this improvement as it all happens behind the scenes.  Most of the time, if it catches any bugs you won’t know it’s even happened as no error messages will be displayed.  You’ll be able to continue working without interruption but we will know about them and will start working on a fix.

This system should help us discover and fix any bugs much quicker than before as it’s very good at tracking down those really hard to find ones.  And it saves time for you having to report them to us, send screenshots, and so on.  Although we may still have to do that occasionally.

Fixes

There are quite a few minor fixes in this release which we discovered as a result of using the new debugging system for a few days.

  • Various minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

If you have the automatic update service installed then the update should automatically download and install.  If for some reason it doesn’t, you can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.

These updates are available for both fully licensed users and trial users.  For licensed users you must have a current support plan to install the update.

Please contact Support if you have any problems or questions.

PhonePad Version 5.25.0 Has Been Released.

We are pleased to announce the release of PhonePad 5.25.0 Server Update, which is available for immediate download.

Changes and Fixes

This is a maintenance release to correct an issue with starting PhonePad that affects some users:

  • FIXED – Issue with PhonePad 5 Server’s server engine stopping on some systems.  If the server engine does stop it will automatically restart itself.
  • FIXED – AutoUpdate would stop updating if any of the applications to update were already open. AutoUpdate now attempts to close any open applications but will continue updating if it can’t close them.
  • UPDATED – Workstation Config has a new setting that allows you to set the number of times PhonePad will try to connect to the server if the connection times out.
  • UPDATED – Database engine updated to 2.26 Build 4.
  • Various minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

If you have the automatic update service installed then the update should automatically download and install.  If for some reason it doesn’t, you can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.

These updates are available for both fully licensed users and trial users.  For licensed users you must have a current support plan to install the update.

Please contact Support if you have any problems or questions.

PhonePad Version 5.24.1 Has Been Released.

We are pleased to announce the release of PhonePad 5.24.1 Server Update, which is available for immediate download.

Changes and Fixes

This is a maintenance release to correct an issue with starting PhonePad that affects some users:

  • FIXED – A couple of error messages were being hidden, which gave the appearance of PhonePad not being able to connect to the server.  PhonePad had stopped on the errors waiting for user  input.  For some reason these errors were not being displayed to the user.  Over the last few versions we have been extending PhonePad’s logging capabilities to log any errors that may occur.  A user experiencing the connection problem sent us their logs using Log Viewer and we were able to locate the errors in the logs.  This showed us where the errors were occurring and we fixed them.

Workstation Updates

If you are updating from a Version prior to 5.24.0, you will probably get the following message displayed on your workstations when starting PhonePad:

This is because we changed the workstation update system in Version 5.24.0.  PhonePad versions prior to 5.24.0 don’t know how to use the new update system and so don’t know how to update.

The solution is in the message, as shown above.  Click the Download and install PhonePad 5 Workstation link.  It will download version 5.24.1 and install it on the workstation.  From that point onwards, any future updates will update automatically.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

You can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

PhonePad Version 5.24.0 Has Been Released.

We are pleased to announce the release of PhonePad 5.24.0 Server Update, which is available for immediate download.

What’s New

Performance Improvements

The main focus of this release is to improve overall performance.  A bug in the database engine that PhonePad uses was causing significant speed issues to the point where PhonePad would almost freeze for some customers.  An update from the vendor of the database engine has fixed this issue.  We have also increased performance by extending the use of parallel processing techniques in our source base.  The end result is PhonePad should run faster on your systems.

There was also a bug affecting server connections.  This has also been resolved.

Smart Startup

If you have PhonePad set to run automatically when Windows starts, it may not start correctly if there isn’t a network connection available at that time.  To get around this you could add a delayed start up by adding delay=xx (in seconds) to the shortcut’s parameters.

Now there is an easier and better option.  PhonePad will check for a network connection and if your network adapter is still initializing, it will wait until it has connected to your network.

Check the Admin Guide for details on how to set this up.

Restoring Your Database Configuration File

When PhonePad 5 Server automatically backs up your database, it also backs up the database configuration file.  This file is critical for the correct operation of PhonePad.

Should it become damaged by an OS or hardware issue, power spike, server crash or an Act of God, the solution was to contact us so we could restore it for you.  This update includes a new program called Configuration Restore.  This saves you valuable time by enabling you to easily and quickly restore the configuration file yourself (we can still this for you if you like though).

Quickly restores your PhonePad database configuration file.

So far we have only had to restore this file a handful of times, but it’s nice to know that if something goes wrong you can now do it yourself with a minimum of fuss.

Redesigned Welcome Screen

The pie charts are gone and replaced with easy to read indicators that show you the status of your messages at a quick glance.

phone log messagesNew Service Monitor

If any of your PhonePad services stop or become unresponsive, the new Service Monitor can help with that.  It can monitor selected services and restart them if they stop running or don’t respond.  Naturally we would like to know if this happens as it’s not normal.

What Happened to Version 5.23.0?

Yeah we skipped a version number.  Version 5.23.0 was a Beta version that we only gave to customers that were having perfomance issues.  They tested it for us to confirm that the issues were fixed.  Once that was done we added some further changes and then released it as 5.24.0.

Changes and Fixes

  • NEW – Config Restore program makes it quick and easy to restore your database configuration file in the event it is damaged.
  • NEW – Service Monitor can restart PhonePad services if they become non-responsive. You can also automatically restart the services every day.
  • ADDED – Workstation Config has a new “Wait for network connection on startup” option that, when enabled, forces PhonePad to wait for a network connection to become available before looking for a PhonePad Server.
  • UPDATED – Database engine updated to 2.26 Build 3.
  • UPDATED – Control Center has been updated to include the new Service Monitor service.
  • IMPROVED – Welcome screen now displays easy to read message status.
  • IMPROVED – Log Viewer now displays Windows Event Viewer messages for PhonePad.
  • IMPROVED – Database and user interface performance improved using parallel processing.
  • IMPROVED – Workstation update system is faster.
  • FIXED – Field lengths for Address Book so that they are set to the maximum length.
  • FIXED – Server connection issues.
  • FIXED – Error when saving SMS settings under Communication Settings.
  • FIXED – Access Violation when closing Log Viewer.
  • Various minor fixes and improvements.

Security Software (eg. Anti-Virus, Anti-Malware, Anti-Spyware) Reminder

When you update PhonePad to a new version your security software may see this as brand new software.  You may need t0 reconfigure it to allow PhonePad, particularly if it uses any form of real-time scanning or protection.  The security software we use has to be reconfigured every time we update any software on our systems.  Yours may be similar.

If you have speed or connection issues after updating, please check the security software on your workstations and Server/Host PC before contacting us.  Chances are it is intefering with the clean running of PhonePad.  Make sure that PhonePad Workstation and PhonePad Server are not being real-time scanned, protected or monitored.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

You can download the update from your My PhonePad account or by using the Application Update option on the System Admin menu in PhonePad 5.

These updates are available for both fully licensed users and trial users.

Please contact Support if you have any problems or questions.

 

Why Installing PhonePad 5 Workstation on Your Server is a Good Idea…..

If you have read through the Admin Guide you may have noticed that we recommend installing PhonePad 5 Workstation on your server.

There’s a good reason for that.

If you ever experience a connection problem when launching PhonePad 5 on your workstation, having PhonePad 5 Workstation on your server can help determine what is causing the problem.

  • If you are able to successfully run PhonePad 5 Workstation on the Server then you know that PhonePad 5 Server is working correctly. This means that the problem is being caused by something external to PhonePad, ie. something is blocking the connection between the workstation and the server.
  • If you are not able to launch PhonePad 5 Worktation on the Server then you know it’s a problem with PhonePad 5 Server, or at least the problem lies somewhere on the Server.

For information on what can cause connection problems, refer to this article:  Connection or Speed Issues

 

Webroot SecureAnywhere and PhonePad.

If you are using Webroot SecureAnywhere (a great product) and you notice that PhonePad is a bit sluggish after installing it (or installing an update), then check your Webroot settings on your Server or Host PC, and your workstations.

You can do this by following these steps:

1. Click the arrow icon in the System Tray/Notification Area

2. Right-click on the Webroot icon.

3. Select Control Active Processes from the popup menu.

4. In this example you will see that PhonePadRun.exe and PhonePad5Server.exe are set to MonitorThis is not good as it will slow PhonePad down.

5.  Change them both (and any other PhonePad related application) to Allow.  You should find that PhonePad immediately speeds up.

If you use an IT Support company then you may find that you don’t have the Control Active Processes option.  They could be controlling this for you centrally.  In that case get in touch with them and ask them to check these settings.