We are pleased to announce the release of PhonePad 5.86.4.

Changes in This Release

• NEW: Appointment Calendar: Print outs can now be exported to PDF.
• NEW: The Message Title of each message can be individually changed.
• IMPROVED: If PhonePad is started when an instance of PhonePad is already running, the existing instance of PhonePad will be displayed. This has also been implemented for other applications such as ControlBar, Appointment Calendar, etc.
• IMPROVED: Message list search – you no longer need to clear a search before starting another.
• IMPROVED: Implemented a new automated re-connection management system to re-establish lost connections and sessions.
• CHANGED: Database engine updated to Version 2.38 Build 2.
• CHANGED: To avoid confusion, all applications how have the same version number.
• FIXED: On the Admin Welcome screen, email sending wasn’t working due to an authentication issue.
• Minor fixes and improvements.

Automated Re-Connection Management System

This system within PhonePad and its associated applications is designed to reconnect to the PhonePad Server should the connection or session be dropped or lost.  This can happen due to a large number of reasons, such as faulty network cables, network interface cards, wireless interference, etc.

If the system works correctly, you shouldn’t even notice it as everything is handled in the background.  The functionality has been extensively tested and has performed brilliantly.  However, if you have any issues with the system please let us know as soon as possible so that we can investigate and fix it.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.25.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet. And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.  The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

The ringing never stopped.

For Sarah Mitchell, the office manager at Harper & Co., every day felt like a whirlwind of ringing phones, scattered sticky notes, and frantic scribbles in a notebook she could never find when she needed it. It wasn’t just her—everyone in the office was struggling to keep track of messages. Important calls were missed, follow-ups were forgotten, and clients were growing frustrated.

One particularly hectic morning, Sarah watched as Lisa, the receptionist, juggled two phone lines while waving frantically at Mark in sales. He looked up, confused, and then patted his pockets.

“Who was supposed to call me back about the Anderson account?” Mark asked, exasperated.

Lisa sighed. “I left you a note on your desk—unless someone moved it. Or maybe I texted you. Or emailed? I don’t even know anymore.”

Sarah groaned. It was always the same story. Every department was drowning in a sea of disorganized phone messages. Something had to change.

Searching for a Solution

That evening, Sarah vented her frustration to her friend Rachel over coffee.

“I swear, if I see another misplaced sticky note, I might lose my mind,” Sarah said, rubbing her temples.

Rachel chuckled. “Sounds like you need a better system. We had the same problem at my office until we found PhonePad.”

“PhonePad? Never heard of it.”

Rachel pulled out her phone and showed Sarah the website. “It’s software that logs and organizes all your phone messages in one place. No more missed calls, no more lost notes—everything is tracked automatically. Plus, it lets staff receive messages remotely on their cell phones, so even if they’re working from home or on the go, they stay in the loop.”

Intrigued, Sarah spent the rest of the evening reading about PhonePad. The next morning, she walked into the office with a determined look. “Team meeting in ten minutes!” she called out.

The Transformation Begins

With her team gathered around, Sarah explained what she had discovered.

“I think I’ve found the perfect solution to our phone call nightmare. It’s called PhonePad. It logs every call, assigns messages to the right people, and even lets you track follow-ups. No more sticky notes. No more lost messages. And here’s the best part: it allows us to work remotely. You can access messages from your cell phones, so even if you’re out of the office, you won’t miss a thing.”

Lisa looked skeptical. “Sounds great, but will it actually work?”

“There’s only one way to find out,” Sarah said with a grin. “We’re trying it out starting today.”

After a quick installation, the team got to work. Calls came in, and instead of scrawling messages on scraps of paper, Lisa entered them into PhonePad. Mark received an instant notification when a client left a message for him. The customer service team could see all pending follow-ups at a glance. Even James, who was working remotely that day, got his messages instantly on his phone and returned calls from home.

By the end of the day, the difference was already clear.

“I didn’t have to track down a single missing message today!” Lisa said, beaming.

Mark nodded. “And I actually got back to all my calls without playing detective.”

James chimed in over a video call, “Being remote is finally stress-free. I can see my messages the second they come in. No more waiting for someone to email me my missed calls.”

Sarah smiled, feeling a weight lift off her shoulders. “Looks like we finally have control over our calls. No more chaos.”

From that day on, PhonePad became the backbone of their office. Clients were happier, employees were less stressed, and Sarah? Well, for the first time in years, she could actually enjoy her morning coffee without dreading the ringing phone.

Are you ready to being your PhonePad journey? 

Download PhonePad and try it for free for 60 days.

Did you know that you can customize your phone messages in PhonePad?

Let’s have a look at a couple of examples.

With this one, the Title, Caller and Company fields have been renamed to possibly suit a medical practice.

Here the Caller and Company fields have been changed for use as Client name and file number.

To customize various parts of a phone message, select Label Editor from the Manager menu.

When you make changes to the phone message form, you can see a preview in real-time in the top part of the screen.

And to take the message customization one step further, with the next release of PhonePad you will be able to edit the message title for just that message.

We’re always looking for ways to improve PhonePad so if you have any ideas on how we can help you customize your messages in ways that aren’t possible now, please let us know!

The Problem With Phone Calls

Phone calls can feel overwhelming—coming in nonstop, interrupting your workflow, and leaving you scrambling to keep track. Important messages slip through the cracks, and before you know it, you’re buried in a sea of missed calls and forgotten details. Staying organized isn’t just a convenience; it’s essential.

Meet Your Solution

PhonePad simplifies call logging and message management, keeping everything in one easy-to-access place. No more scattered notes or lost messages—just a clear, structured system that helps you stay on top of every call. It’s like having a personal assistant dedicated to managing your phone communications, so you can focus on what matters most.

Bringing Order to the Chaos

With PhonePad, every call and message is logged efficiently, ensuring you never miss an important detail. Search, sort, and review past communications in seconds, making follow-ups seamless and stress-free. Whether you’re running a small business, managing a team, or just looking for a better way to track calls, PhonePad helps you cut through the noise.

Prioritization Made Simple

Forget sifting through endless call logs or sticky notes. PhonePad organizes your messages so you can see what needs attention first. Whether it’s an urgent customer request or a routine follow-up, everything is neatly arranged for quick decision-making.

Keeping Workflows Smooth

Managing phone messages shouldn’t be a hassle. PhonePad streamlines the process, ensuring you and your team have the information you need—when you need it. Stay on top of customer inquiries, delegate calls effectively, and reduce miscommunication.

Easy to Use, No Tech Degree Required

PhonePad is designed to be user-friendly, with an intuitive interface that makes logging and managing calls a breeze. No complicated setup, no unnecessary features—just a straightforward tool to help you stay organized.

Clarity Through Organization

When your phone communications are structured and accessible, everything else runs more smoothly. No more hunting for lost messages or wondering if a call was returned. With PhonePad, you have a system in place that brings peace of mind and keeps your business running efficiently.

Step Into a More Organized Future

Take control of your phone calls with PhonePad. Whether you’re dealing with high call volumes or just want a better way to track messages, PhonePad makes it simple and stress-free. Ready to get started?

Try PhonePad Today and Experience the Difference.

A free 60-day trial is waiting for you. No commitment. No obligation. No credit card. No risk.

Download Your Free 60-Day Trial

Will April survive her sticky notes dilemma?

Will she find a solution to the mess?

Hey PhonePad users, we have an important update for you. To keep improving PhonePad with new features, security updates, and top-notch support, we need to adjust the cost of the Update Plan renewal. Starting from April 15, 2025, the renewal price will increase from 30% to 40%.

Why the Price Increase?

We know price changes aren’t always welcome, so we want to be upfront about why this is happening:

1. Continuous Improvements – We’re always working on new features, performance boosts, and enhancements to make PhonePad even better.
2. Reliable Support – We’re committed to providing fast and helpful customer service, and this change helps us maintain that level of support.
3. Rising Costs – Like many businesses, we’re seeing increased costs in development, infrastructure, and support, which impacts our ability to keep delivering the quality you expect.

What This Means for You

If your Update Plan is due for renewal soon, the new pricing will apply starting from  April 15, 2025. If you’d like to lock in the current lower rate, you still have time to renew before the change takes effect.

If your Update Plan is still current on April 15, 2025, you will be automatically locked in at the lower rate.

How to Save Before the Price Goes Up

For a limited time, you can renew your Update Plan early at the current price. Just login to your online PhonePad account and click the Renew Update Plan button under the Update Plan menu option.

We Appreciate You!

We know you have choices when it comes to software, and we truly appreciate you sticking with PhonePad. This change allows us to continue offering the quality, security, and features you rely on.

If you have any questions or concerns, don’t hesitate to reach out—we’re here to help!

Thanks for being part of the PhonePad family!

Background

Non-profit organizations rely heavily on effective communication to coordinate volunteers, manage donor relations, and assist beneficiaries. Many non-profits operate with limited resources and staff, making it essential to have an efficient system for handling phone calls.

Challenges Faced by Non-Profits

1. High Call Volume – Non-profits often receive numerous calls from donors, volunteers, beneficiaries, and partners, making it difficult to track and respond to each call efficiently.
2. Limited Staff and Resources – Many non-profits operate with small teams, meaning missed calls or miscommunications can result in lost opportunities for funding, volunteer engagement, or community outreach.
3. Inconsistent Call Handling – Without a centralized system, messages can be lost or delayed, leading to poor responsiveness and frustration among stakeholders.
4. Need for Call Documentation – Proper record-keeping is crucial for tracking donor interactions, beneficiary requests, and volunteer inquiries, ensuring accountability and transparency.

How PhonePad Solves These Challenges

1. Centralized Call Management
PhonePad consolidates all phone messages into a single, easy-to-access platform. This allows staff members and volunteers to view, respond to, and track calls efficiently.

2. Improved Responsiveness
With real-time call logging, no message is lost or overlooked. Staff can quickly assign messages to the right person, ensuring timely responses and better service.

3. Enhanced Collaboration
Multiple team members can access call records and notes, making it easy to follow up on donor pledges, volunteer applications, and service requests.

4. Efficient Resource Allocation
PhonePad reduces the need for dedicated reception staff by enabling volunteers or part-time staff to manage calls effectively, optimizing limited resources.

5. Better Donor and Beneficiary Engagement
By keeping track of past interactions, non-profits can personalize follow-ups, improving relationships with donors and ensuring beneficiaries receive the support they need.

Real-World Example

A non-profit providing food assistance receives daily calls from families in need, donors, and volunteers. With PhonePad, staff can track requests, ensure food packages are allocated appropriately, and maintain strong relationships with donors by acknowledging their contributions promptly.

Conclusion

For non-profits, every call matters. PhonePad ensures that no opportunity for impact is missed by streamlining call management, improving response times, and fostering better communication. By adopting PhonePad, non-profits can enhance their operational efficiency and focus on what truly matters—serving their communities.

Contact Us for Special Pricing for Non-Profits

Download a Free 60-Day Trial

Effective communication is the backbone of any successful business. Whether you’re a law firm, medical practice, or service-based company, missed calls and mismanaged messages can mean lost opportunities.

That’s where PhonePad comes in—a solution trusted by businesses of all sizes to keep their communication streamlined and organized. Let’s take a look at why so many companies rely on PhonePad to stay on top of their call management.

Seamless Call Logging

For many businesses, tracking incoming calls can be a nightmare. Sticky notes get lost, spreadsheets are inefficient, and remembering to return calls can be hit-or-miss. PhonePad eliminates the guesswork by automatically logging calls, allowing employees to assign follow-ups, and ensuring no message is overlooked.

Real-Time Message Management

Time-sensitive messages need fast responses. PhonePad allows teams to instantly record, assign, and track messages, making sure nothing falls through the cracks. Whether it’s a customer request or an internal inquiry, every message is stored securely and can be accessed by the right people when they need it.

Keeping Teams in Sync

Businesses with multiple employees handling calls often struggle with miscommunication. PhonePad’s shared access features ensures that everyone stays updated in real time. No more duplicated responses or missed follow-ups—everyone is on the same page.

Industry Success Stories

✅ Law Firms – Paralegals and attorneys never miss important client calls, ensuring timely responses and case efficiency.
✅ Medical Offices – Receptionists seamlessly manage patient inquiries and appointment scheduling, reducing administrative stress.
✅ Service Providers – Technicians and customer service teams coordinate more effectively, improving service response times.

Why Businesses Choose PhonePad

✔ Easy-to-use interface – No complex learning curve, just simple, effective call management.
✔ Reliable and secure – Ensures data privacy and protection.
✔ Customizable for any business – Scales with your needs, from small offices to large enterprises.

With PhonePad, businesses can focus on what they do best—delivering great service—while their call and message management runs smoothly in the background. Want to experience the difference?

Try PhonePad today!

Running a business means juggling a million things at once—calls, messages, appointments, and more. Without an efficient system, things can quickly spiral out of control.

That’s where PhonePad steps in to keep everything running smoothly. Let’s walk through a typical day using PhonePad and see how it makes life easier for businesses just like yours.

8:00 AM – Starting the Day Right

You arrive at the office (or log in remotely), and the first thing you do is check PhonePad. The dashboard gives you an instant overview of missed calls, messages, and scheduled follow-ups. No more sticky notes or scattered emails—everything is in one place and easy to access.

10:00 AM – Managing Customer Calls Efficiently

A customer calls with an urgent request. Instead of scribbling details on paper, you log the message in PhonePad, assign it to the right team member, and set a priority level. The system ensures that nothing slips through the cracks, and your customer gets a timely response.

12:00 PM – Keeping the Team in Sync

With PhonePad’s shared access, your team stays updated in real-time. No need to constantly check in—everyone can see call logs, track follow-ups, and collaborate seamlessly. Whether you’re working in the office or remotely, communication stays streamlined.

2:00 PM – Following Up Like a Pro

Remember that client who needed a callback? PhonePad’s built-in reminders ensure you never forget. You get a notification, make the call, and log the details—all without breaking a sweat.

4:00 PM – Managing Appointments with Ease

A new client wants to book a meeting. Instead of going back and forth over email, you check PhonePad’s Appointment Calendar and schedule it in seconds. The client gets an instant confirmation, and you get peace of mind knowing your day is organized.

6:00 PM – Wrapping Up and Reviewing the Day

Before heading out, you do a quick review of the day’s activities in PhonePad. You check completed calls, outstanding follow-ups, and upcoming appointments. Everything is in order, meaning you can actually relax after work.

Why Businesses Love PhonePad

✅ Never miss an important call or message
✅ Assign and track tasks effortlessly
✅ Seamless team communication
✅ Stay organized with automated reminders
✅ Access your call logs and messages anytime, anywhere

With PhonePad, your business stays on track, your team stays in sync, and your customers stay happy. Ready to see how PhonePad can transform your workflow? Try it today!