Manage your phone messages quickly and easily with PhonePad!

PhonePad Version 5.93.3 Has Been Released.

Appointment Calendar Fix Now Available

We have released an update that fixes the Appointment Calendar issue introduced in PhonePad 5.93.2.

The issue prevented existing appointments from appearing in the calendar and also affected the ability to add new appointments.

No appointment data was lost or deleted. The appointments remained safely stored in the PhonePad database and will appear normally after installing the update.

If you are currently running PhonePad 5.93.2, we recommend downloading and installing the latest update as soon as possible.

We apologize for the concern and inconvenience this issue may have caused, particularly for customers who initially believed their appointment data had been lost.

Thank you to those who reported the problem so quickly.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

Tech and Robot And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Computer Freezing?Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

We have been helping businesses like yours for over 30 years.

 

PhonePad Appointment Calendar Issue.

We have identified an issue in the latest version of PhonePad that can cause appointments in the Appointment Calendar to not be displayed.

No appointment data has been lost or deleted. Your existing appointments are still safely stored in the PhonePad database. The issue affects the display of appointments and can also prevent new appointments from being appearing.

We have identified the cause of the problem, and a fix has now been completed and successfully tested.

We are currently preparing the updated version of PhonePad for release and expect it to be available within the next couple of hours.

If you are experiencing this issue, there is no need to restore a backup or make any changes to your PhonePad database. We recommend waiting for the updated version to be released.

We apologize for the concern and inconvenience this issue may have caused and appreciate your patience while we prepare the update.

PhonePad Version 5.93.2 Has Been Released.

We are pleased to announce the immediate release of PhonePad Version 5.93.2.

Changes in This Release

  • NEW: A Reply All button has been added to received phone and text messages.
  • NEW: Appointment Calendar – Templates can be created for adding formatted text to the Notes field in Standard appointments, and the Text field in Miscellaneous appointments.
  • UPDATED: New Version 2.0.0 of Phoneslips Data Migration Tool. Improved importing of Phoneslips data. Tested against large data sets.
  • FIXED: Folder searches were returning no results.
  • FIXED: Messages weren’t being sent to group users when the “Allow Group Members to receive messages” option was used.
  • Minor fixes and improvements.

These improvements are part of our ongoing effort to make PhonePad faster, smarter, and easier to use.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

Tech and Robot And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Computer Freezing?Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

We have been helping businesses like yours for over 30 years.

 

 

PhonePad Version 5.93.1 Has Been Released.

We are pleased to announce the immediate release of PhonePad Version 5.93.1.

This is a maintenance release that fixes some important issues in Appointment Calendar.

Changes in This Release

  • CHANGED: Appointment Calendar – To avoid accidentally moving appointments with drag and drop, now the <shift> key needs to be held down to move an appointment.
  • Phoneslips Data Migration Tool has been temporarily removed while we make some important updates to it.
  • Fixed issues with dragging and dropping where the dates would zero out.
  • Fixed issues with appointment conflict detection.
  • Fixed issue with Appointment Time panel cut off on Break appointments.
  • Fixed issue with appointment duration not being calculated correctly with some appointment types.
  • Minor fixes and improvements.

These improvements are part of our ongoing effort to make PhonePad faster, smarter, and easier to use.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

Tech and Robot And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Computer Freezing?Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

We have been helping businesses like yours for over 30 years.

 

 

PhonePad Version 5.93.0 Has Been Released.

What’s New in PhonePad: More Calendar Power, Smarter Messaging, and a Few Fixes Too

We’ve been heads-down working on some great improvements to PhonePad, and we’re excited to share what’s landed in this latest release. There’s a lot to like here — especially if you’re a heavy user of the Appointment Calendar. Let’s take a walk through what’s new.

Message Status Panel: Follow-Up at a Glance

Ever found yourself scrolling through your Inbox trying to remember which messages still need a follow-up call? We have too. That’s why we’ve added a new Message Status panel that pops up right below your Inbox, giving you an instant view of the follow-up status of your messages — without having to open each one individually.

It’s a small change that makes a big difference when you’re juggling a busy day.

Appointment Calendar: Choose How You Enter Times

This one’s been on the wish list for a while. When adding or editing an appointment, you can now choose between two time-entry styles:

  • Time + Duration — enter a start time and how long the appointment runs
  • Start Time + End Time — enter a start and finish time directly

Whichever approach suits the way your office works, PhonePad now has you covered.

Appointment Calendar: Admin Default Values

If you’re setting up appointments day in, day out, you’ll appreciate this one. Admins can now configure default values for appointment types in the Admin settings. Set sensible defaults once, and your staff won’t have to fill in the same fields from scratch every time. Less repetition, fewer mistakes — everyone wins.

Appointment Calendar: Show or Hide Subject and Room Fields

Not every office uses the Subject and Room fields on the Appointment screen — and until now, they were always there whether you needed them or not. Admins can now **show or hide these fields** via the Admin settings, giving you a cleaner, less cluttered screen if they’re not relevant to your workflow.

Appointment Calendar: Pin Appointment Details

When you hover your mouse over an appointment, its details appear in the Appointment Details panel on the right. Move your mouse away, and the panel clears. Simple enough — but what if you want to keep those details visible while you do something else?

Now you can. A single click on any appointment will pin its details in the Appointment Details panel, keeping them on screen even after you move your mouse away. To unpin, just click the same appointment again, or click on any empty time slot.

Bug Fixes

We also squashed a couple of bugs that had been lurking around:

  • FIXED: Smart Assistance — Auto Suggest behaving itself again.
    There was an issue where Auto Suggest was firing even when you had Manual Suggest selected. That’s now fixed — PhonePad will respect your preference and only suggest when you ask it to.
  • FIXED: Address Book — Data saving reliably again.
    In some cases, the Address Book wasn’t saving data as expected. This has been resolved, so your contact information is now being stored correctly every time.

Wrapping Up

This release is all about giving you more control — over how you view your messages, how you manage your appointments, and how your interface is configured for your specific office. We hope these changes make your day just a little smoother.

As always, if you have any feedback or run into any issues, we’d love to hear from you. Drop us a line at support@cybercom-software.com.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too – for the moment anyway.

Tech and Robot And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Computer Freezing?Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

We have been helping businesses like yours for over 30 years.

PhonePad Version 5.92.1 Has Been Released.

We are pleased to announce the immediate release of PhonePad Version 5.92.1.

Changes in This Release

  • NEW: Connection Troubleshooter assists with any connection issues when starting PhonePad.
  • UPDATED: Log Viewer updated.
  • FIXED: PhonePad Data Migration Tool has been renamed to Phoneslips Data Migration Tool. You can find it in the C:\PhonePad5Server folder on you Server or Host PC.
  • FIXED: Data migration tool wasn’t importing appointment notes.
  • FIXED: There was an intermittent issue with assigning access to user calendars.
  • FIXED: Sometimes descendant folders could become orphaned when deleting folder branches.
  • FIXED: Appointment Calendar – Deleting and changing repeating events wasn’t working correctly.
  • Minor fixes and improvements.

These improvements are part of our ongoing effort to make PhonePad faster, smarter, and easier to use.

We hope you enjoy the update.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

Tech and Robot And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.

Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.

If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Computer Freezing?Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

Unsure on how to install updates? Please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.

If your Care Plan has expired, you will need to renew it before you can install this update.

Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.

The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

We have been helping businesses like yours for over 30 years.

The $10,000 Sticky Note: Why Your Phone Messages Are Costing You a Fortune.

The $10,000 Sticky Note: Why Your Phone Messages Are Costing You a Fortune

And why the software industry doesn’t want you to do the math.

Sticky note on computerThere’s a message sitting somewhere in your office right now.

It came in yesterday afternoon — or maybe last week, who can tell — scrawled on a sticky note by someone who was “just covering the phones for a sec.” The QC manager rang. Something about the batch order. Urgent-ish. The sticky note made it as far as the edge of the monitor before migrating under the biscuit tin (Americans: that’s a cookie tin, and yes, it also doubles as a sewing kit), where it is currently decomposing alongside a pen lid and a 2019 Christmas party invitation.
 
Missing Message“Re-enactment. The sticky note could not be reached for comment.”
 
Nobody followed up. The QC manager assumed you knew. You assumed someone passed it on. The client assumed you were handling it.
 
You weren’t.
 
That little rectangle of adhesive paper just cost you a client relationship, a reorder, and — if you want to do the math properly — somewhere between several hundred and several thousand dollars in lost business. And you’ll never be able to prove it. That’s the really infuriating part.

The Humble Phone Message: Most Underestimated Business Process Since the Filing Cabinet

Here’s what’s strange: companies will spend six months evaluating CRM software. They’ll bring in consultants to optimize their email workflows. They’ll buy a subscription to a “collaboration suite” that costs more per month than a mid-range car payment. And then — *then* — they’ll handle incoming phone messages with a pad from the newsagent and the honor system.
 
The honor system. In a professional office. In 2026.
 
The phone message is the last unmanaged process in the modern workplace. Every other piece of information has been digitized, tracked, audited, and CC’d to seventeen people. But “someone called, ring them back” is still being handled the same way it was in 1987, only now the sticky notes are sometimes yellow *and* pink.

The Subscription Mob Moves In

Now, you might say: “Surely there’s software for this.”
 
There is. Oh, there is.
 
The software industry, in its infinite wisdom and relentless hunger for recurring revenue, has “solved” the phone message problem the same way it’s solved every other problem in the last decade: with a cloud platform, a per-seat pricing model, and a monthly subscription that starts attractively low and quietly becomes load-bearing infrastructure you’re terrified to cancel.
 
Let’s talk about what the average office is already paying for, monthly, every month, forever:
 
  • Email — subscription
  • Phone system — subscription (and if it’s VoIP, you’re paying per seat and per minute)
  • Accounting software — subscription
  • Document management — subscription
  • CRM — subscription (and there’s always an “enterprise tier” your sales rep is very keen on)
  • Video conferencing — subscription
  • “Productivity suite” — subscription
  • HR platform — subscription
  • The coffee machine, somehow — subscription
At some point in the last ten years, the software industry collectively decided that ownership was a quaint concept, like fax machines and company loyalty, and that what businesses really wanted was to rent everything forever and never actually possess anything.
 
The pitch is always the same: *”It’s only $X per user per month.”*
 
And it is. Until you multiply $X by your number of users, by twelve months, by five years, and suddenly realize you’ve paid for the software four times over and you still don’t own it. Cancel the subscription and it vanishes.
 
Every record, every history, every workflow — gone, or locked behind an export fee, or available in a proprietary format that nothing else can read.
This is not an accident. This is the business model.

The $10,000 Sticky Note, Quantified

Let’s be honest about what phone message mismanagement actually costs.
 
A message that gets lost — the QC manager’s call, the supplier’s quote, the client checking on delivery — doesn’t just cost the value of that one transaction. It costs the relationship. It signals to the caller that they’re not important enough to be remembered. In a world where clients have seventeen alternatives and can switch suppliers while waiting for their coffee to cool, “we lost your message” is an expensive thing to say.
 
Add up the staff time spent chasing down whether messages were passed on. The meetings that happen because someone didn’t get a callback. The deals that quietly go elsewhere because a competitor picked up and followed through. The internal friction when two people both think the other one handled it.
 
Now add the *invisible* costs — the ones that never show up in a report because you don’t know what you didn’t win. The tender you didn’t quote on because the message about the deadline sat on a desk over a long weekend. The referral that went cold because the follow-up call came three days too late.
 
Sticky notes are not free. They just make it very difficult to see the invoice.

There Is a Saner Way. It Doesn’t Require a Subscription.

PhonePad was built on a premise that feels almost radical in 2026: you should be able to buy software, own it, and use it.
 
No monthly fees. No per-seat charges that scale uncomfortably as you hire. No “sorry, that feature is only available on the Business Plus tier.” No subscription that silently renews until someone notices the credit card statement. No vendor lock-in that makes cancellation feel like leaving a cult.
 
You buy it. You own it. It works.
 
And what it does — quietly, reliably, without drama — is manage your phone messages properly. Every message is logged, time-stamped, and assigned. Whoever takes the call enters the details. The right person gets notified. Follow-ups are tracked. Nothing falls through the cracks. Nothing ends up under the biscuit tin.
 
It runs on your network, your machines, your terms. The data is yours. It doesn’t need an internet connection to function, which means it keeps working when your ISP is having one of its creative days.
 
It’s not glamorous. It’s not going to win a design award or get written up in a tech blog as a “paradigm shift in workplace communication intelligence.” It’s going to make sure that when the QC manager calls, whoever answers the phone can take a proper message, route it to the right person, and confirm it was received.
 
That’s it. That’s the whole thing.
 
And for a lot of businesses, that’s worth more than a year’s worth of collaboration platform subscriptions.

Calm Office with PhonePadThe 30-Day Free Trial: Because We’re Not Afraid of You Actually Trying It

We offer a 30-day free trial because we’re confident in what PhonePad does and unafraid of you finding out for yourself.
 
There’s no credit card required. No “free tier that removes all the useful features.” No trial that quietly converts to a paid subscription unless you find the cancellation button in time. Thirty days, full product, no strings.
 
If you decide it’s not for you, that’s fine. But if your office has a biscuit tin with a sticky note problem, you might be surprised what a proper solution looks like.
 
 
 
PhonePad is developed by Cybercom Software, built to be owned, not rented.

PhonePad Version 5.92.0 Has Been Released.

We are pleased to announce the immediate release of PhonePad Version 5.92.0.

This update introduces two major improvements designed to make PhonePad easier to adopt and faster to use every day.

Smart Suggestions for Phone Messages

PhonePad can now assist you while you type by automatically analyzing your message and filling in key fields for you.

As you enter a message, PhonePad can recognize the caller, determine the action required, detect urgency, and even suggest follow-up details such as “today” or “tomorrow”.

Smart AssistThis reduces manual data entry and helps ensure messages are captured quickly and consistently, while still allowing you to edit anything at any time.

It’s like having a receptionist helping you fill out the form as you go.

For example:

  • Typing “Please call Abby Brock urgently” can automatically set the caller, action, and urgency
  • Typing “Call client tomorrow” can suggest a follow-up date

New Data Migration Tool

Switching to PhonePad is now easier than ever.

The migration tool also supports importing data from PhoneSlips, making it easy to move across to PhonePad without losing your existing data.

PhonePad Data Migration ToolChanges in This Release

  • NEW: Smart Suggestions for Phone Messages
  • NEW: Data migration tool for Phoneslips users.
  • Minor fixes and improvements.

These improvements are part of our ongoing effort to make PhonePad faster, smarter, and easier to use.

We hope you enjoy the update.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.26.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet – but who knows what the future holds.

Tech and Robot And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Computer Freezing?Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

If you are a licensed user you will need to have a current PhonePad Care Plan to install this update.  If your Care Plan has expired, you will need to renew it before you can install this update.  Trial users can install the update if they are still in their trial period.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.  The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

Moving from PhoneSlips to PhonePad Just Got Easy!

If you’re still using PhoneSlips, you already know how critical your message data is.

Every call. Every note. Every contact.

But what happens when you want to move forward — without losing everything you’ve built?

Until now, that’s been the biggest barrier.

Introducing the PhonePad Data Migration Tool

With the upcoming release of PhonePad version 5.92.0, migrating your data from PhoneSlips is now simple, safe, and built directly into PhonePad.

No spreadsheets.
No manual re-entry.
No guesswork.
No CSV files.

Just a guided import process designed specifically for PhoneSlips data.

PhonePad Data Migration ToolWhat the Import Tool Does

The PhonePad import tool reads your existing PhoneSlips data files and converts them into PhonePad’s structure.

It automatically imports:

  • Contacts
  • Messages
  • Users
  • Appointments

Everything is mapped and reorganized so it fits seamlessly into PhonePad.

Built for Accuracy (Not Just Speed)

Data migration isn’t just about copying files — it’s about understanding how the data is structured.

PhoneSlips and PhonePad handle things differently. For example:

  • Callers vs recipients
  • Message threading
  • Group messages and CC recipients

The import tool intelligently handles these differences so your data ends up where it belongs.

Designed Specifically for PhonePad

This isn’t a generic conversion utility.

The import tool is built exclusively for PhonePad, ensuring the imported data integrates properly with your system.

That means:

  • Users are created automatically
  • Messages are assigned correctly
  • Contacts are linked properly

Everything is aligned with how PhonePad works.

Safe to Use — With Full Transparency

We strongly recommend backing up your data before importing.

PhonePad also provides a detailed import log so you can review exactly what was imported and how it was processed.

No black boxes. No surprises.

Why Move to PhonePad?

PhonePad is a modern replacement for outdated phone message systems — without forcing you into the cloud.

Unlike many newer solutions, PhonePad stores your data locally on your own network, giving you full control over your information.

That means:

  • Your data stays in your office — not on third-party servers
  • No ongoing subscription required
  • No reliance on internet connectivity
  • Greater privacy and control over sensitive information

At the same time, PhonePad delivers all the benefits of a modern system:

  • Centralized message management
  • Multi-user access
  • Instant updates across workstations
  • A cleaner, more reliable workflow

Ready to Make the Switch?

The data migration tool will be available in PhonePad version 5.92.0.

If you’ve been putting off switching because of your existing data, that barrier is now gone.

Download PhonePad now and be ready to import your PhoneSlips data when version 5.92.0 is released.


Stop managing messages the old way.
Start fresh — without starting over.

Introducing the Future of PhonePad: Your Fully Autonomous AI Receptionist.

A new era has arrived for office communication, and it’s one we never imagined would come this quickly. Today, we’re announcing the most advanced upgrade ever released for PhonePad.

Powered by a next-generation artificial intelligence engine, PhonePad can now do far more than take messages. It can understand conversations, interpret intent, and determine the most appropriate outcome for every call.

April Fools Prank UIReceptionists and office staff will notice an immediate shift. Instead of simply recording messages, PhonePad can now analyze tone, urgency, and context to prioritize communications automatically.

Incoming calls are no longer treated equally. A frustrated client, an urgent supplier request, or a routine inquiry are all handled differently, ensuring your team focuses on what matters most.

Leveraging advanced voice modelling, PhonePad can even respond to callers in real time, providing helpful information or reassurance while accurately capturing every detail.

For businesses looking to streamline operations, this means fewer interruptions, faster response times, and a noticeable reduction in missed opportunities.

Over time, the system learns your business patterns. It begins to anticipate needs, suggesting actions, drafting responses, and even preparing follow-up messages before your team has time to ask.

One of the most exciting developments is predictive call handling. In early testing, PhonePad successfully identified caller intent before key details were fully explained, allowing it to guide conversations more efficiently.

Looking ahead, we’re exploring features that will enable PhonePad to schedule appointments, resolve common inquiries autonomously, and in some cases, handle entire interactions without human involvement.

Something Feel… Slightly Off?

If parts of this announcement felt just a little too futuristic… you’re not wrong.

Take another look at the first letter of each paragraph ?

No, PhonePad won’t read minds or answer calls before they happen…

But it will make sure no message gets lost, forgotten, or buried under a pile of sticky notes.

Give it a try and see the difference for yourself.

Start Your Free Trial