The post Lifecycle of a Phone Call. appeared first on Cybercom Software Blog.
]]>You answer the phone.
What happens next will determine how productive and efficient your business is. And this will have a direct effect on your revenue and profitability.
If your next step is to write down the details of the call on paper, then you are effectively leaving money on the table.
Hopefully, you are logging the details of the phone call into an application that was specifically designed from the ground up to help you log, manage and track phone calls in the most efficient and productive way possible. An application like PhonePad.
When the phone call is logged, it is sent to one or more recipients you have selected.
If you opted for a read receipt, whenever any one of the recipients read the phone message you will receive a read receipt.
Some recipients may have PhonePad set up so that all received phone messages are automatically forwarded to their cell/mobile phone, using email, SMS or Pushover.
They may have set it up so that phone messages are only forwarded during certain times, like when they’re out of the office.
If a recipient has their phone messages forwarded to an email address, they can reply to a message, and it will appear in your PhonePad Inbox. So too will read receipts.
Recipients can forward messages to another PhonePad user, or reply to the message within PhonePad.
Powerful follow up features allow multiple recipients to collaborate as a team, leaving follow up notes that they can all access.
Reminders ensure recipients don’t forget to follow up on phone calls and return them.
When the call has been returned, it can be marked as completed so that other recipients know that nothing more needs to be done.
To avoid Inbox clutter, completed messages can be automatically moved to a folder of completed messages.
Business owners and office managers can generate reports on how well phone calls are being responded to, where the bottlenecks are, and how things can be improved.
And one of the great things is, most of this happens automatically, reducing staff time and improving productivity.
PhonePad is available for a free 60-day trial, so that you can evaluate it before spending a single cent. And if you decide to buy it’s a one-time fee for a perpetual license.
Download PhonePad now and try it for free.
The post Lifecycle of a Phone Call. appeared first on Cybercom Software Blog.
]]>The post Read Receipts on Messages Forwarded to Email? appeared first on Cybercom Software Blog.
]]>Guess what? Now you can get read receipts for messages forwarded to email too!
And the best part? It’s super easy to set up.
Here’s what you need to do:
That’s it! The next time you send a message, just make sure to check the Read Receipt checkbox in new messages, and you’re all set.
Pretty neat, right? Happy messaging!
Please note that these features require PhonePad 5.83.0 or later and MessageSender 6.25.0 or later.
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]]>The post PhonePad Version 5.83.0, Appointment Calendar Version 5.16.0, and MessageSender Version 6.25.0 Have All Been Released. appeared first on Cybercom Software Blog.
]]>We’ve had a busy few weeks adding new features, updating existing features, and fixing bugs.
There are too many new features to cover here so here’s just 3 of them.
This is a handy new feature. You only have to glance at the calendar object to see which days have appointments.
Thank you Glenda for the suggestion.
When messages are forwarded to a user by email, you can now have a read receipt sent back to you when the user reads the email.
If messages sent by email fail to meet their destination, MessageSender will now send you a message to let you know.
Both of these new features require MessageSender Version 6.25.0.
We’re human too. We haven’t been replaced by AI-controlled robots yet. And we’re definitely not perfect. Like most other humans, we can make mistakes. If you find a mistake or a bug, please let us know and we’ll fix it as quickly as possible.
This release is only compatible with MessageSender Version 6.22.0 or later.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
All PhonePad executables and DLLs are digitally signed for your protection.
You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it. The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .
The post PhonePad Version 5.83.0, Appointment Calendar Version 5.16.0, and MessageSender Version 6.25.0 Have All Been Released. appeared first on Cybercom Software Blog.
]]>The post Coming Soon… appeared first on Cybercom Software Blog.
]]>The post PhonePad Version 5.82.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>You may not use all of the features in PhonePad so you can remove the toolbar buttons that you don’t use. Now users can do this themselves individually, but a new system rule added in this release allows you to set the toolbar configuration for all users in one place.
You can access System Rules from the System Admin menu (you need to be a System Admin to access this).
Select User Interface and then click the Customize Toolbars button.
By default, all buttons will be selected. Uncheck the ones you don’t want for each toolbar and click OK to save them.
Select which toolbar configurations you would like to override. This will override any custom configurations those users have made.
The Appointment Calendar now features a new appointment type called “Free Text Appointments”. It’s a terrible name so if you can come up with something better we would appreciate it.
As the (rather pathetic) name suggests, you can freely type text into this appointment type.
It doesn’t have to be names either. You can type in anything you want.
You have the option of adding a room for the appointment. This can be added, edited or removed at any time. For example, you might decide to move the appointment to a bigger meeting room later on. Or you don’t have to assign a room at all.
The Free Text appointment will be displayed with the text you entered, and a room if you assigned one.
You may have found that reminders for ToDo List tasks may have appeared too frequently, to the degree that they become annoying.
Now you can change how often you want reminders to be displayed.
We’re human too and we’re definitely not perfect. Like most other humans, we can make mistakes. If you find a mistake or a bug, please let us know and we’ll fix it as quickly as possible.
This release is only compatible with MessageSender Version 6.22.0 or later.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
All PhonePad executables and DLLs are digitally signed for your protection.
You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it. The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .
The post PhonePad Version 5.82.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>The post Black Friday and Cyber Monday Sales. appeared first on Cybercom Software Blog.
]]>We very rarely ever offer discounts, so if you don’t already have all of our software (PhonePad, MessageSender, and Appointment Calendar) then take advantage of a 30% discount on everything!
All you have to do is visit our website and click on the offer that pops up.
But don’t wait because once Tuesday is here, the discounts go away and may never come back.
The post Black Friday and Cyber Monday Sales. appeared first on Cybercom Software Blog.
]]>The post PhonePad Version 5.81.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>This release is only compatible with MessageSender Version 6.22.0 or later.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
All PhonePad executables and DLLs are digitally signed for your protection.
You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it. The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .
The post PhonePad Version 5.81.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>The post PhonePad Version 5.80.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>This release is only compatible with MessageSender Version 6.22.0 or later.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
All PhonePad executables and DLLs are digitally signed for your protection.
You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it. The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .
The post PhonePad Version 5.80.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>The post PhonePad Version 5.79.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>This release is only compatible with MessageSender Version 6.22.0 or later.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
All PhonePad executables and DLLs are digitally signed for your protection.
You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it. The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .
The post PhonePad Version 5.79.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>The post PhonePad Version 5.78.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>This is a maintenance release (only bug fixes).
This release is only compatible with MessageSender Version 6.22.0 or later.
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
All PhonePad executables and DLLs are digitally signed for your protection.
You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it. The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .
The post PhonePad Version 5.78.0 Has Been Released. appeared first on Cybercom Software Blog.
]]>