We are pleased to announce the release of PhonePad Version 5.65.1.
Changes in This Release
FIXED: In phone messages, the button for adding new caller details was not working.
Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.18.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Downloading the Update
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
Installing Updates
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
If new messages aren’t appearing in your Inbox unless you refresh it, or unless you log out and log back in again, then we strongly recommend you install the PhonePad Version 5.65.0 Server Update.
If you are experiencing issues with new messages not appearing in your Inbox until you either refresh it or log out and back in again, please install this update.
Changes in This Release
FIXED: In some circumstances the notification system was switching to the wrong port.
FIXED: Scheduled processing is disabled on server startup when it is disabled in System Rules.
Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.18.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Downloading the Update
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
Installing Updates
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
If your PhonePad folders are not refreshing when new messages are received or sent, you may need to update your Workstation Notification service.
The latest version is 5.16.0. When you install the PhonePad 5.64.1 Server Update this version of the Workstation Notification Service should be installed. However, we have had reports that this is not happening on some systems.
To resolve this, please install the latest version of this service on your workstations separately by using the following link: https://tinyurl.com/y2wzk82z
If you still have issues please report them to support at cybercom-software.com.
We are pleased to announce the release of PhonePad Version 5.64.1.
Changes in This Release
NEW: Address Book search now includes Notes fields.
ADDED: New option under User Management allows managers and administrators to change user preferences.
ADDED: Email address has been added to some printouts.
FIXED: “Server updates can only be installed on a Server or Host PC” message has been removed.
FIXED: When sending a phone message, additional user details can be added for a new caller. PhonePad was creating two new callers in the Address Book instead of one.
FIXED: Lastname, Firstname for callers was not working.
FIXED: Address Book: If the Fullname was changed, the Firstname, Middlename and Lastname would be overwritten when they already contained names.
FIXED: There seem to be some issues with Named Pipes in Windows 10. We have rewritten the message notification system to use a different method for interprocess communication.
FIXED: On some systems the Workstation Notification Service setup program would continuously launch when the Workstation Notification Service was not running.
Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.18.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Downloading the Update
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
Installing Updates
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
The award for the first release for 2021 goes to: MessageSender.
MessageSender Version 6.19.0 is now available for download. This release includes the following changes:
CHANGED – For some reason some mail systems can’t handle more than one recipient in an email (especially systems that forward the message on by SMS). So to get around this problem, where there are multiple recipients, a separate email is sent for each recipient.
Minor fixes and improvements.
Important: this version requires PhonePad Version 5.63.0 or later.
Installation Information
Please note: You can download the update from your My PhonePad account.
Please contact Support if you have any problems or questions.
We discovered an issue where the Inbox and other folders are not refreshing when new messages are sent or received.
PhonePad uses a inter-process communication (IPC) method called Named Pipes to communicate. This is built-in to the Windows OS. From what we can tell, this has stopped working correctly due to a recent Windows Update.
Rather than waiting for Microsoft to fix this we have rewritten the Workstation Notification Service to use a completely different method of communication that we developed. This was released as part of Version 5.64.0.
If you are experiencing this refresh problem then please install the Version 5.64.0 Server Update.
We are pleased to announce the release of PhonePad Version 5.64.0.
Changes in This Release
NEW: Address Book search now includes Notes fields.
FIXED: Lastname, Firstname for callers was not working.
FIXED: Address Book: If the Fullname was changed, the Firstname, Middlename and Lastname would be overwritten when they already contained names.
FIXED: There seem to be some issues with Named Pipes in Windows 10. We have rewritten the message notification system to use a different method for interprocess communication.
FIXED: On some systems the Workstation Notification Service setup program would continuously launch when the Workstation Notification Service was not running.
Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.18.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Downloading the Update
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
Installing Updates
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
We are pleased to announce the release of PhonePad Version 5.63.6.
Changes in This Release
FIXED: The number of users under User Management were being calculated incorrectly.
Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.18.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Downloading the Update
You can download the update from your My PhonePad account or by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). If you are a trial user you can also download the update by selecting Server Updates from the System Admin menu and clicking Check for Update (you will need to log in as an administrator). Please contact Support if you have any problems or questions.
Installing Updates
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
Here’s another look at the upcoming Appointment Calendar for PhonePad 5. There’s still a bit of work to do on this but it’s coming along nicely. Not all windows in these screenshots are finished.
We’ll try not to leave you waiting for too long.