We are excited to share that PhonePad, an efficient and user-friendly call tracking tool has been recognized with the 2025 “Best Value” badge for Call Tracking category by Capterra. PhonePad excels with its intuitive design and robust functionality, making it an ideal choice for businesses aiming to enhance their communication processes.

These recognitions and awards are based on independent reviews collected by Gartner Digital Markets, which highlights top-rated tools in different categories to help buyers identify the highest-rated software companies that users love and trust.

“We built PhonePad to help small and medium-sized businesses stay on top of their calls without the chaos—and this award confirms we’re doing just that. Being recognized by Capterra for ‘Best Value’ means the world to us, especially because it’s based on real user feedback. We’re proud to offer a reliable, affordable solution that teams can depend on every day.”
— Steve Gill, CEO & Founder, Cybercom Software

What People Think

Here’s what some of our users have to say about their experience with us:

“Great program for your office, to have our client contact information and staff communication, all in one.”

by Mary [Capterra]

 

“We have been using PhonePad for our business, and it has proven to be an absolute game-changer in keeping us organized and on top of our incoming phone messages. The software’s user-friendly interface and intuitive design make it a standout choice for efficiently managing a high volume of messages.”

by Wendy [Capterra]

 

“We love PhonePad. It’s easy to use and easy to teach others to use. And your customer service is great!”

By Nancy [Capterra]

 Want to share a review? Click here

Why choose PhonePad?

With an overall rating of 4.6/5 and 10+ user reviews across Gartner Digital Markets platforms, PhonePad delivers powerful call tracking, message management, and internal communication tools—all without the complexity or high costs of other solutions.

Designed for small to medium-sized businesses, PhonePad offers:

• Call and Message Logging – Never lose track of important messages again.
• Shared Access for Teams – Keep everyone in the loop with centralized call handling.
• Built-In Appointments and Reminders – Stay organized and responsive.
• Private and Secure – Your data stays on your network, not in the cloud.
• Excellent Customer Support – Friendly help whenever you need it.
• One-Time Purchase or Subscription Options – Flexibility to suit your budget and needs.

Whether you’re managing a busy front desk, coordinating a small team, or handling remote operations, PhonePad makes communication simple, structured, and stress-free.

Thank You! 

Thank you to our amazing customers for your support and trust—this recognition wouldn’t be possible without you. While awards like this mean a lot, what matters most to us is helping you work smarter every day. We’re committed to continually improving PhonePad so you can stay organized, responsive, and in control of your communications.

About Us

We’re a developer of practical business tools designed to simplify office communication and organization. For over two decades, we’ve been helping small to medium-sized businesses manage their phone messages, contacts, and appointments with ease and reliability. Our flagship product, PhonePad, is trusted by thousands of users worldwide for its user-friendly design, robust features, and secure, network-based approach to call tracking and message management.

To learn more, visit https://www.cybercom-software.com.

About Gartner Digital Markets

Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, Software Advice, and GetApp.and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.

For more information, visit https://www.gartner.com/en/digital-markets

_Disclaimer:

_{The Gartner Digital Markets badges from Capterra, GetApp, and Software Advice are trademarks and service marks of Gartner, Inc. and/or its affiliates are used herein with permission. All rights reserved. Gartner Digital Markets badges constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner, Inc. or its affiliates.}

 

We’re busy working on the Desktop version of PhonePad Web that works on desktop computers and tablets (like iPad).

Here’s a sneak peek.

It’s still a work in progress, but we couldn’t resist sharing a glimpse. We think you’re going to love what’s coming.

The Desktop version is not a separate product to PhonePad Web.  It will be included with the smartphone version.  When it’s available, all you will need to do is update your PhonePad Web.

Stay tuned — we’ll keep you posted as we get closer to launch!

If you’ve ever wished for a way to access your phone messages, appointments and contacts from anywhere, you’re going to love this.

PhonePad Web is here, and we’re making it easy for you to try it absolutely free for 60 days.

No credit card. No commitment.

What Is PhonePad Web?

PhonePad Web is a web application that is accessible from your smartphone using your favorite browser.

Whether you’re a receptionist, a small business owner, or part of a growing team — PhonePad Web helps you stay on top of your communications effortlessly.

No Risk, No Pressure

We’re confident you’ll love how PhonePad Web simplifies your day.  That’s why we give you a free 60-day trial so that you can take it for a test drive.

But if it’s not for you? That’s perfectly okay.

• You won’t be charged
• You won’t be added to a subscription
• You don’t even need to enter your payment details

We believe in earning your trust – not locking you in.

Ready to Get Started

There are two ways to download your PhonePad Web trial software:

• Login to your online PhonePad account and go to downloads.
• Download it using Control Center.

Please note: You will need to have the latest version of PhonePad installed to try PhonePad Web.

This is Just the Beginning

There are a lot more features coming for PhonePad Web, including a desktop version for your desktop computer, and iPad or other tablet device.

And the good news is these will all be free updates for licensed users.

We Hope You Like It

Let us know what you think. If you need help getting started, we’re just a message away.

We are happy to announce the release of PhonePad 5.87.2.

This is a maintenance release and includes all changes in 5.87.0 and 5.87.1.

Changes in This Release

• FIXED: Cut, Copy, and Paste shortcut keys and popup menu items were not working in phone messages and memos.
• FIXED: There was no voice announcement when a memo was sent.
• IMPROVED: Connection recovery system has had some improvements, and redundant code removed.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.25.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet. And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.  The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

We are happy to announce the release of PhonePad 5.87.1.

This is a maintenance release.

We are aiming towards a faster turnaround for bug fixes by implementing new systems.

Changes in This Release

• FIXED: When a new message was received while the “Not Marked For Follow Up” message filter was selected, it would cause a database error.
• FIXED: Access Violation when opening Automatic Message Forwarding.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.25.0 or later.  If you don’t use MessageSender then you don’t need to worry about this.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet. And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) -they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it. The cost is $45 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

We admit, setting up remote access can sometimes feel like a bit of a guessing game. You’ve followed the steps, opened the ports, and crossed your fingers – but is it really working?

That’s where our free little helper comes in: RemoteAccessCheck.

What is RemoteAccessCheck?

RemoteAccessCheck is a simple, lightweight utility that checks whether your computer is accessible from the outside world – specifically, whether your PhonePad Remote or PhonePad Web setup is ready to go.

It does this by using your Public IP Address to test if the required ports are open and reachable from outside your network.

Why You Might Need It

If you’re setting up PhonePad so team members can access messages, contacts, or appointments remotely – whether from home or on the go – it’s essential that the right ports are open on your firewall and router.

Sometimes those ports look open, but aren’t actually reachable from the internet. RemoteAccessCheck can help you confirm whether things are set up correctly.

How to Use It

1. Launch RemoteAccessCheck on a computer on your network.
2. It automatically detects your Public IP address.
3. Enter the Web Server Port Number for PhonePad Web – it defaults to 8089.
4. Click the Check Port Access button.
5. The status for each port will be shown after a short delay.

What Happens if the Ports are Closed?

Here are some things to check:

• Make sure your router (and its firewall) have been configured to open the ports.
• Ensure that Port Forwarding on your router is set to forward to the correct IP Address, ie. your PhonePad Server’s IP Address.
• Check any security software to make sure that it’s not blocking the connection.
• Make sure that PhonePad Server and Web Server are installed and running.

A Quick and Easy Test

RemoteAccessCheck is completely free and requires no installation.

Before you spend hours troubleshooting (or calling your IT guru), run RemoteAccessCheck and find out if your system is ready for remote PhonePad access.

Download RemoteAccessCheck

Click here to download RemoteAccessCheck from our website.

Secure, Streamlined, and Designed to Keep You in Control.

In a world that’s always on and relentlessly fast-paced, one missed message can mean one lost client, a critical delay, or even a legal or medical misstep. Whether you’re in business, the trades, law, medicine, or government, your communication system isn’t just a tool – it’s your lifeline.

That’s why PhonePad Web is trusted by professionals who can’t afford to leave messages, client data, or follow-ups to chance.

Business Professionals: Work Smarter, Not Harder

Running a business means juggling meetings, clients, deadlines, and decisions – all at once. PhonePad Web turns chaos into clarity.

Why it matters:

• Access your phone messages when you’re away from the office.
• Never lose track of follow-ups, action items, or call-backs.

PhonePad Web helps you keep your business running smoothly, even when you’re out closing deals.

Tradespeople: Don’t Miss Work While You’re Doing Work

Receive phone messages when you in the field.

Why tradespeople rely on PhonePad Web:

• Office staff log messages in real time so nothing slips through.
• Get job details, client notes, and addresses instantly – no more back-and-forth.
• Protect your reputation with prompt, professional follow-up.

Attorneys: Precision Communication. Total Control.

Your time is billable. Your messages are confidential. Your work is high-stakes. Why trust sensitive data to an unknown cloud?

PhonePad Web gives attorneys the edge with:

• Clear, organized logs of every message and client call.
• Internal notes shared securely between legal assistants and partners.
• Full control over where client data lives – on your network, not in the cloud.

It’s built for legal minds who understand that security isn’t optional – it’s essential.

Doctors & Medical Staff: Speed and Security in One Place

You can’t care for patients if you’re buried in miscommunication. PhonePad Web empowers medical offices to streamline their operations while keeping patient data safe.

What doctors love about PhonePad Web:

• Front desk staff relay patient messages instantly and securely.
• Doctors can access notes and client info, wherever they are.

Government Officials: Accountability and Efficiency, Built In

From handling constituent concerns to managing department communications, public servants need tools that are both secure and transparent.

Why government agencies trust PhonePad Web:

• Messages are time-stamped and accountable – no ambiguity, no confusion.
• Data stays within your local environment – essential for public trust.
• Reduces bottlenecks and ensures every message gets the attention it deserves.

It’s built for service. Designed for integrity.

Real Estate Agents: Don’t Miss the Next Big Deal

In real estate, timing is everything. That “just listed” call or urgent buyer message needs to be captured and followed up – fast.

PhonePad Web helps agents close deals by:

• Helping your staff capture and organize all incoming messages while you’re showing a property.
• Keeping track of leads, buyer questions, and follow-up tasks with clarity.

Ensuring your assistant or team never drops the ball when you’re out in the field.

It’s the virtual assistant every agent wishes they had.

Office Managers: Power, Clarity, and Oversight

You’re the glue that keeps everything together but managing message chaos? That’s not what you signed up for.

PhonePad and PhonePad Web gives office managers control with:

• Centralized message tracking across staff and departments.
• An organized digital trail for follow-ups, client needs, and accountability.
• Time-saving workflows that reduce phone tag and sticky notes.

Stay on top of every message, without micro-managing.

Why You Shouldn’t Wait

• No subscriptions. No hidden cloud costs.
• Runs on *your* network – so you stay in control.
• Perfect for any office size.

PhonePad Web isn’t just software – it’s peace of mind.

Whether you’re managing a legal case, on a job site, in a hospital corridor, or running a business, one thing is always true: missed messages create missed opportunities.

PhonePad Web makes sure that never happens again.

Find Out More

 

I’m not saying cloud-based systems are a bad thing. Heck, we use some cloud systems too. They’re convenient, scalable, and often play nice with a bunch of modern tools. But I often wonder – just how safe is the data we entrust to them?

How secure are the data centers, really?

Who exactly has physical or digital access to the servers holding your business’s lifeblood? Are these facilities nestled in a fortress, or behind a locked door in a suburban office park?

And let’s not forget the history – have they ever been breached? Will they be? There’s a fine line between “secure” and “we hope no one notices.”

Then there’s the big one: is your data just sitting there quietly, or is it being analyzed, mined, or processed for performance insights? That’s corporate-speak that often makes me raise an eyebrow.

That’s why we built PhonePad Web differently. With PhonePad Web, your client data stays close to home – safely stored on your network, under your control. It’s your information, and it should stay that way.

You don’t have to worry about distant servers, vague privacy policies, or surprise data mining. Just focus on your work, knowing your information is right where it should be.

One less thing to worry about in this crazy world

We’re really excited to introduce PhonePad Web – a powerful new way to receive your phone messages on any smartphone with a browser, without installing any software!

No, it’s true. You do need to install something on your PhonePad Server (or Host PC though. Otherwise it wouldn’t work. We’re not magicians you know, although I always wanted to be one. Is it too late to start a new career? I digress.

Whether you’re working from the office, from home, or even on the move, PhonePad Web gives you seamless access to your messages, appointments, and contacts. It’s designed for flexibility, speed, and simplicity, while still giving you the reliability you’ve come to expect from PhonePad.

What Is PhonePad Web?

PhonePad Web is a browser-based application that connects to your PhonePad Server, allowing you to receive and view your phone messages directly from your web browser.

No need to install anything on your smartphone. No compatibility issues across different devices. If you can open a browser — you can open PhonePad Web.

It’s like having a mini version of PhonePad in your pocket, or handbag.

The PhonePad Web Home screen shows you an overview of what’s happening: number of new messages, number of unread messages, and the number of appointments you have for the day.

Take Your Phone Messages With You.

Now you have access to both your Inbox and Sent messages folder, wherever you are. Oh, and follow up notes too. Nice.

See Your Appointments

You can also see all of your appointments for the day from PhonePad’s Appointment Calendar. All on one screen.

Look Up Your Contacts

You might be out of the office but it doesn’t mean you can’t look up details about the contacts in your PhonePad Address Book.

With PhonePad Web, they’re all there in your hand. How handy is that? Get it? Hand. Handy. I’ll see myself out.

Some Benefits of PhonePad Web

• No installation required – Access PhonePad Web through Chrome, Edge, Firefox, Safari, or your favorite browser on your smartphone.
• Real-time messaging – Instantly see new phone messages as they come in.
• Simple and intuitive – The user interface is optimized for web use. Everything is just a tap away.
• Stay connected _ Never miss an important call or message, no matter where you are (provided you have an Internet connection, of course).

How Does It Work?

Well, first you login to your PhonePad Cloud account using the login credentials you set up in PhonePad.

You are then automagically connected to PhonePad Server on your network. You then login using your usual PhonePad username and password, just as you normally would if you were in the office logging in to PhonePad.

Is It Secure?

Absolutely.

You control who has access through your PhonePad Cloud account.

And here’s the really cool thing. Your data is not stored on a cloud server somewhere where who knows who has access to it. Nope, your data stays where it belongs – safe and secure on your PhonePad Server in your office.

Who Is PhonePad Web For?

• Ideal for staff in the field.
• Remote workers.
• Staff on the go.
• Teams that want quick, hassle-free access to their phone messages.

In short: Anyone who needs easy, reliable, real-time access to their phone messages from anywhere.

There’s More to Come

Oh boy, we have so much planned for PhonePad Web. Lots of new features are coming your way.

We’ve put a lot of time and effort in creating PhonePad Web for you. We truly hope you like it.

If you have any suggestions for improvements, please let us know. And of course, if you experience any issues then contact us as a matter of priority.

Ready to Get Started?

There is a 60-day free trial available, just like our other products. So take PhonePad Web for a spin today.

Click here for more information on PhonePad Web.

Click here for steps on how to set it up.

Experience the freedom of PhonePad – anywhere you go.