Hey there, check this out! I’m about to break down why your biz is totally like a pizza. Trust me, it’s gonna be a fun little comparison that’ll make you see your company in a whole new way. So grab a slice and let’s dive in!

Let’s be real – if you’re running a business, chances are you’re using phones to chat with your clients. It’s pretty much the norm these days, right? I mean, who doesn’t? It’s just one of those things that most businesses do without even thinking about it.

You know what really sets the pros apart from the amateurs? It’s all about what you do when you’re on the phone or right after you hang up. That’s the real game-changer, if you ask me. It’s like, those little things you do (or don’t do) during and after calls? Yeah, that’s what separates the rockstars from the wannabes.

Wanna up your phone game? Check it out – there’s like 8 cool things you should totally have in your call management setup. Trust me, it’ll make your life way easier. No more phone headaches, you know what I mean? Just get these things sorted and you’ll be crushing it in no time. It’s a game-changer, for real.

Alright, so here’s the deal with the 8 things you gotta have:

1. Ditch the paper and get yourself a proper phone messaging system. It’s a huge advantage.

2. You need those messages to get to the right people, like, pronto.

3. You need tools that help you follow up on calls quickly and smoothly, or you’ll be waving goodbye to clients. Not cool.

4. Being able to find messages in a snap? That’s a must-have.

5. Having the whole call history for each client is pretty sweet. Gives you the full picture, you know?

6. When you’re out and about, getting important messages sent to your phone is a big deal.

7. Keeping your messages organized is key. Don’t want things getting messy, right?

8. And hey, performance stats? They’re gold for spotting issues you might’ve missed otherwise.

So yeah, that’s the lowdown on what you need to maximize efficiency and minimize time and cost.

Okay, so picture this: You’ve got this pizza, right? And each slice represents one of those 8 things we talked about. Now, here’s the deal – every time you’re missing one of those features, it’s like someone swiped a slice of your pizza. Bummer, right?

Keep taking away slices for each feature you need but don’t have, and before you know it, you’re left staring at one sad little slice. Or worse, an empty plate. Talk about a letdown!

I mean, imagine ordering a whole pizza and the delivery guy shows up with just one slice. Or nothing at all. That’s not gonna cut it – you’ll be starving and pretty ticked off.

So, the takeaway? Go for the whole pizza, my friend. For your business and your clients, you want all 8 of those features. It’s like having a fully loaded pizza – way more satisfying than just a bite or two.

Hey, guess what? We’ve got something awesome that’ll give you the whole pizza, if you know what I mean. It’s this cool thing called PhonePad – it’s like the Swiss Army knife of phone call stuff. You can log calls, track ’em, and manage everything in one place. The best part? You can grab it and take it for a spin totally free for 60 days. Pretty sweet deal, right?

Just hop over to phonepad5.com and smash that Download button. It’s super easy, and you’ll be good to go in a flash!

Look, why wait around? You can start saving time and cash right off the bat, even while you’re trying it out. The longer you sit on this, the more you’re missing out with your old-school phone stuff.

So, what are you waiting for? Head over to phonepad5.com and hit that Download button. Seriously, you’ll be thanking me later. It really is a game-changer!

Download PhonePad Trial

Discover PhonePad – the ultimate solution for phone call logging and management. Say goodbye to chaos and hello to clarity.

Effortlessly log and organize calls, share messages and notes, and transform data into insights.

Empower your team and drive success with PhonePad’s intuitive interface and powerful analytics.

Simplify call management and amplify your business success today.

Download Your Free 60-Day Trial

We are pleased to announce the release of PhonePad 5.84.0.

We’re actually, really, really pleased to announce this release.  It’s been a long time coming, and a lot of work has gone into it!

So what’s new in this version? Here’s a highlight of the main changes.  A complete list of changes is shown after these.

A Quick and Easy Way to Add Users for New PhonePad Installations

When installing PhonePad for the first time, so new PhonePad Admins get a bit confused about what to do first.

So we added a screen that helps them create the user accounts that will be needed for users to log in.

What’s nice about this screen is that all of the users can quickly be created.  And, if you also add their email addresses, you can email their login details to them with the click of a button.

This screen only appears when there are no users in the system.

ServiceWatch – A Cool New Way to Monitor the PhonePad Services on Your Server

Has your PhonePad Server, or other PhonePad services, on your Server suddenly stopped?  In the past, you had to either walk over to your Server to check, or remote desktop to it.

Well, now you can monitor these services from your workstation with ServiceWatch.

ServiceWatch monitors the PhonePad services running on your Server.  The Service Monitor service must be running for ServiceWatch to work.

But that’s not all it does.  You can start, stop and restart the PhonePad services on your Server without leaving your desk!

If you check the Show Alerts checkbox, you will receive a notification message whenever a PhonePad service is stopped.

ServiceWatch sits in the system tray when minimized.  To open it, just double-click on the icon or right-click and select Open from the popup menu.

You can find ServiceWatch in the PhonePad folder (C:\PhonePad5).

Getting Around PhonePad Disappearing Off Your Screen

Imagine this scenario.  You login to PhonePad on someone else’s computer.  Their computer screen has a completely different resolution.

When you return to your computer and open PhonePad, it disappears.  What happened?  Has it crashed?  No.  As your monitor has a different resolution, PhonePad remembers the last setting and has disappeared off-screen.

Now this is easily fixed.  Hold down the <SHIFT> key on your computer and open PhonePad.  This will reset the position of PhonePad to the middle of your screen.  Problem solved.

Overriding Auto Login

Imagine another scenario.  You want to login to PhonePad on someone else’s computer but they have auto-login enabled, so it automatically logs into their user account.

To temporarily override auto-login, hold down the <CTRL> key and open PhonePad.  The login prompt will appear, allowing you to login to your own user account.

Automatic Update Plan Updating

Before this version of PhonePad, when you renewed your Update Plan you had to go in and update it manually in PhonePad.  This is now done automatically for you.

Automatic PhonePad Licences Updating

If you’ve upgraded your PhonePad license to increase the number of users, you’ve had to reactivate your PhonePad license manually in PhonePad.  You don’t have to worry about that anymore as PhonePad now does this for you.

A Note About New Features and Enhancement Requests

We get a lot of requests for new features and enhancements.  Some of these are in this version.  We think it’s important for you to know that not all requests will be implemented.

For the ones that will be implemented, we try to get them done as soon as we can, but it all takes time. We ask that you be patient if we haven’t gotten to your request yet.  The list is very long but we are working through it as fast as we can.

Changes in This Release

• NEW: When PhonePad starts and there are no users (except for the default Admin account), the System Admin is prompted to add users. This new screen allows admins to create users all on one screen, and enables them to email the usernames and passwords to users.
• NEW: Remote monitoring of PhonePad Server, with option to restart.
• NEW: Groups can now be hidden from folder tree.
• NEW: Added information on Group Management window for each group type.
• NEW: ServiceWatch applications allows you to monitor PhonePad services located on your Server, with the ability to Start, Stop and Restart any of them. Also gives you optional alerts.
• NEW: Holding down the SHIFT key while starting PhonePad will force the main window to appear in the centre of the screen.
• NEW: Holding down the CTRL key while starting PhonePad will override AutoLogin.
• NEW: Update Plan renewals are now automatically updated in PhonePad.
• NEW: PhonePad license upgrades are now automatically updated in PhonePad.
• NEW: Added a password generation feature that can be used when adding or editing users.
• IMPROVED: Appointment Calendar: When selecting meeting resources, the resources now stay in view when scrolling horizontally.
• IMPROVED: Changes made to Workstation Notification Service to make it more robust.
• IMPROVED: Address Book lists entries sorted by Fullname and then Company.
• CHANGED: Help files are now online instead of being local. This enables us to update them more frequently.
• FIXED: There were some issues with the System Rules Toolbar Configuration feature not applying to all toolbar buttons.
• FIXED: Message History in Phone Messages should not include Sent messages.
• FIXED: When previewing phone and text messages, the message text was not resizing automatically to fit the content.
• FIXED: When replying to messages, the original message is shown twice. The second copy has the message text missing.
• FIXED: Group User Accounts aren’t working properly or being created correctly.
• FIXED: Preview is not showing the correct message and is not clearing between selecting messages.
• FIXED: Appointment Calendar: When creating a new client in an appointment, the client wasn’t being saved.
• FIXED: When using the search feature above messages, some messages are duplicated.
• FIXED: Spell Checker could not be setup correctly from Preferences.
• FIXED: When reviewing an entered message, the “type” field is deleted and the “phoned” option in the “details” field shows up on every message.
• FIXED: Address Book map has stopped working. Please note that, due to some issues with the map component we use for this, we will be changing it to a better solution.
• Minor fixes and improvements.

Important Information About MessageSender

This release is only compatible with MessageSender Version 6.25.0 or later.

Problems?

We’re human too.  We haven’t been replaced by some algorithm – yet. And we’re definitely not perfect.  Like most other humans, we can make mistakes.  So chances are you may come across something that’s not quite working right.  If you do find an error or a bug, please let us know and we’ll fix it as quickly as possible.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.

How Updates Work

Please read: You do not need to install every update between this one and the last update you installed.  PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes.  So if you are a few versions behind don’t worry.  You can skip all of the updates in between and go straight to this update.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Digital Signatures

All PhonePad executables and DLLs are digitally signed for your protection.

You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.

Please contact Support if you have any problems or questions.

Installing Updates

If you’re unsure of how to install updates, please watch the video on this blog post.

You will need to have a current Update Plan to install this update.  If your Update Plan has expired, you will need to renew it before you can install this update.

Update Installation Service

If you would rather have the Server Update installed for you, you can arrange for us to remote connect and install it.  The cost is $37 and you can schedule a date and time here: https://www.cybercom-software.com/remote-server-update-assistance.htm .

 

Here’s a fun little animation video we made about losing an important phone message on a sticky note.  Should have bought PhonePad. 😁

It all starts with a customer calling your business line.

You answer the phone.

What happens next will determine how productive and efficient your business is.  And this will have a direct effect on your revenue and profitability.

If your next step is to write down the details of the call on paper, then you are effectively leaving money on the table.

Hopefully, you are logging the details of the phone call into an application that was specifically designed from the ground up to help you log, manage and track phone calls in the most efficient and productive way possible.  An application like PhonePad.

When the phone call is logged, it is sent to one or more recipients you have selected.

If you opted for a read receipt, whenever any one of the recipients read the phone message you will receive a read receipt.

Some recipients may have PhonePad set up so that all received phone messages are automatically forwarded to their cell/mobile phone, using email, SMS or Pushover.

They may have set it up so that phone messages are only forwarded during certain times, like when they’re out of the office.

If a recipient has their phone messages forwarded to an email address, they can reply to a message, and it will appear in your PhonePad Inbox.  So too will read receipts.

Recipients can forward messages to another PhonePad user, or reply to the message within PhonePad.

Powerful follow up features allow multiple recipients to collaborate as a team, leaving follow up notes that they can all access.

Reminders ensure recipients don’t forget to follow up on phone calls and return them.

When the call has been returned, it can be marked as completed so that other recipients know that nothing more needs to be done.

To avoid Inbox clutter, completed messages can be automatically moved to a folder of completed messages.

Business owners and office managers can generate reports on how well phone calls are being responded to, where the bottlenecks are, and how things can be improved.

And one of the great things is, most of this happens automatically, reducing staff time and improving productivity.

PhonePad is available for a free 60-day trial, so that you can evaluate it before spending a single cent.  And if you decide to buy it’s a one-time fee for a perpetual license.

Download PhonePad now and try it for free.

Download PhonePad for Free

 

 

Welcome to the Future of Business Communication

In the fast-paced world of business, every call counts. Whether it’s a potential customer inquiry, a follow-up with a loyal client, or a crucial conversation with a supplier, every interaction holds the key to your success. But in the chaos of daily operations, it’s easy for important details to slip through the cracks, opportunities to be missed, and relationships to falter.

That’s where we come in.

Introducing Phone Call Logging with PhonePad: Your Secret Weapon for Success

Phone Call Logging isn’t just another feature – it’s a revolution in business communication. It’s the tool you never knew you needed, the missing piece of the puzzle that will take your business to new heights. But what exactly is PhonePad, and why do you need it?

What is Phone Call Logging?

Phone Call Logging is more than just keeping track of your calls. It’s part of a comprehensive system that captures every detail of every call, easily and effortlessly. From caller ID and timestamps to call duration and outcome, PhonePad leaves no stone unturned, ensuring you have a complete record of every interaction.

Why Do You Need Phone Call Logging?

Imagine never missing an important detail again. With PhonePad, every conversation is captured, logged, and stored securely, giving you peace of mind knowing that nothing slips through the cracks. But the benefits don’t stop there.

1. Enhance Customer Relationships:
Delight your customers with personalized service. With PhonePad, you have instant access to every interaction, enabling you to pick up right where you left off, anticipate their needs, and provide exceptional service that keeps them coming back for more.

2. Boost Team Collaboration:
Foster a culture of collaboration and accountability among your team members. With shared access to call logs and follow up notes, everyone stays on the same page, ensuring seamless communication, efficient workflows, and better outcomes for your business.

3. Gain Valuable Insights:
Unlock the power of data-driven decision-making. PhonePad provides valuable insights into call volume, peak hours, call duration, and more. Identify trends, measure performance, and make informed decisions that drive your business forward.

4. Ensure Compliance and Security:
Protect sensitive information and maintain compliance with industry regulations. PhonePad features robust security measures and encryption protocols, ensuring that your data remains safe and secure at all times.

But Don’t Just Take Our Word For It…
Here’s what some of our satisfied customers have to say:

Alex (Automotive, 51–200 Employees)
“It has been the best tool to have for very little money. there is no annual payments it is a one time fee and we love how it helps our business.

I have been using Phone Pad for over 25 years in all of the dealers that I have worked at. It is the best way to manage call volume. It is truly a visual voice mail.

I love every part of this software., It is easy to use and it allows us to control the stress level caused by high call volumes at peak times.”

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Mary (CPA, Accounting, 2–10 Employees)
“PhonePad is an excellent source for communicating phone messages to the staff, from our clients and other business calls that occur when we are away from our desk or out of the office. The messages remain available for future reference, unless deleted, as may be needed to recall the purpose of a previously missed call. In addition, PhonePad has a great address book that provides a quick reference for details regarding our business clients/contacts.”

Are You Ready to Unlock Success?

Don’t let missed opportunities and forgotten details hold your business back. Take control of your communication and unlock new levels of efficiency, productivity, and success by logging your phone calls with PhonePad.

Ready to get started? Download our obligation-free 60-day trial and get started today.

P.S. Don’t wait until it’s too late. Take the first step towards transforming your business communication today with phone call logging. Try PhonePad for free now and see the difference it can make for your business.

Hey there, did you know that PhonePad has had a read-receipt feature for a while now? It’s been pretty handy, but there’s been a catch – it only worked for messages sent within PhonePad.

Guess what? Now you can get read receipts for messages forwarded to email too!

And the best part? It’s super easy to set up.

Here’s what you need to do:

1. Log in to PhonePad as a System Administrator.
2. Next, head over to the System Admin menu and select MessageSender Settings.
3. Now, all you have to do is click on the checkbox that says “Allow Read Receipts” and hit OK.

That’s it! The next time you send a message, just make sure to check the Read Receipt checkbox in new messages, and you’re all set.

Pretty neat, right? Happy messaging!

Please note that these features require PhonePad 5.83.0 or later and MessageSender 6.25.0 or later.