To all of our clients and trial users, we wish you the very best for the Christmas period and New Year. Stay safe.
[embedyt] https://www.youtube.com/watch?v=wrPWoQtHnCI[/embedyt]
Support Over Christmas and New Year.
Support will be available over the Christmas/New Year period.
The only days we won’t be able to respond to support requests are:
- Christmas Eve (24 December)
- Christmas Day (25 December)
- Boxing Day (26 December)
- New Year’s Day (1 January)
Any support requests received on these days will be responded to on the next working day.
PhonePad Version 5.70.5 Has Been Released.
We are pleased to announce the release of PhonePad Version 5.70.5.
This is a maintenance release.
Changes in This Release
- FIXED: Appointment Calendar – Adding an appointment was taking too long on some systems. Optimized database SQL to improve performance.
- Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.20.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Digital Signatures
All PhonePad executables and DLLs are digitally signed for your protection.
You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
Installing Updates
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
PhonePad Version 5.70.4 and Appointment Calendar Version 5.1.2 Have Been Released.
We are pleased to announce the release of PhonePad Version 5.70.4 and Appointment Calendar Version 5.1.2.
This is a maintenance release.
Changes in This Release
- FIXED: Appointment Calendar – When creating a Personal appointment, sometimes the window would not close when clicking the OK button.
- FIXED: Appointment Calendar – Some appointment types were booked but were not displaying for some users.
- FIXED: Appointment Calendar – With some types of appointments, conflicts were not being checked correctly.
- Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.20.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Digital Signatures
All PhonePad executables and DLLs are digitally signed for your protection.
You can confirm that a file is safe by right-clicking on it and selecting Properties from the popup menu, and then selecting the Digital Signatures tab.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
Installing Updates
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
Importing Contacts into PhonePad.
The Import screen in PhonePad has changed a lot since the original video tutorial was created on how to import contacts into PhonePad.
We have just published a brand new video that takes you through the steps of importing contacts using the latest import feature.
[embedyt] https://www.youtube.com/watch?v=tzuCizgeKUE[/embedyt]
PhonePad Version 5.70.3 Has Been Released.
We are pleased to announce the release of PhonePad Version 5.70.3.
This is a maintenance release that fixes an issue with workstations connecting to the PhonePad Server that was somehow introduced in 5.70.2.
The symptom is that PhonePad starts and then completely disappears (because it shuts down).
If you have experienced this issue then the 5.70.3 Server Update will fix this.
Ok, so how did this happen? It seems something went wrong during the release 
process and one our checks didn’t pick this up. Personally I blame gremlins.
To prevent this happening again we have added some steps to our pre-deployment testing procedures that should catch this in the future should it reoccur.
We don’t claim to have perfect software but rest assured when an issue is discovered we will move as quickly as we can to fix it.
Changes in This Release
- FIXED: Workstations can experience issues connecting to the PhonePad Server.
- Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.20.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
Installing Updates
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
PhonePad Version 5.70.2 and Appointment Calendar Version 5.1.1 Have Been Released.
We are pleased to announce the release of PhonePad Version 5.70.2 and Appointment Calendar Version 5.1.1.
This is a maintenance release.
Changes in This Release
- FIXED: Appointment Calendar – Under Admin Settings, the Second Line and Third Line settings were not being saved.
- FIXED: Appointment Calendar – The Second Line and Third Line settings were not being displayed correctly in the Day and Week views.
- Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.20.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
Installing Updates
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
The Lost Idol.
[embedyt] https://www.youtube.com/watch?v=yf_VrscUbaA[/embedyt]
PhonePad Version 5.70.1 Has Been Released.
We are pleased to announce the release of PhonePad Version 5.70.1.
This is a maintenance release.
Changes in This Release
- FIXED: Editing an existing Caller Note within a phone message resulted in the note being overwritten with blank text.
- FIXED: Issue saving System Rules.
- Minor fixes and improvements.
Important Information About MessageSender
This release is only compatible with MessageSender Version 6.20.0 or later.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation. Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.
How Updates Work
Please read: You do not need to install every update between this one and the last update you installed. PhonePad uses a smart update system that compares your current PhonePad system with what’s in the update, works out what changes are required, and then makes those changes. So if you are a few versions behind don’t worry. You can skip all of the updates in between and go straight to this update.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a current trial user you can download the update by logging in to My PhonePad Trial using the email address you used to start your trial.
Please contact Support if you have any problems or questions.
Installing Updates
If you’re unsure of how to install updates, please watch the video on this blog post.
You will need to have a current Update Plan to install this update. If your Update Plan has expired, you will need to renew it before you can install this update.
New Features in PhonePad 5.70.0.
Ok, so this is an experiment we’re trying out on our guinea pigs, err, I mean clients and potential clients. Each time we release versions of our software with new features we’re going to post a video showing what the new features are and demonstrate how to use them. If this ends up being popular then we will continue this.
This is the first one (and hopefully not the last).
[embedyt] https://www.youtube.com/watch?v=wNFfMwiecgo[/embedyt]