After several attempts we managed to restore the support forums.  Not sure what the problem was with the PHPBB software because is took 9 tries to get it to restore the data.  Everything seems to be working fine now though.  The forum address has changed to www.cybercom-software.com/forums.

As part of the change in service providers we have had to make a change to the PhonePad License utility.  If you downloaded PhonePad before 29 October 2007 then you will either need to download and reinstall PhonePad again, or download the updated License utility: www.cybercom-software.com/files/License.exe.

Although most of our systems are now back online after finding a new web hosting service, the support forums and ClientCentral are still down.  We are working on setting them up and restoring the data, and hope to have them back online within the next few days.

Well we finally managed to get all of our automated systems back on line after our previous web hosting service provider went AWOL.  We found a new service provider to host our systems, so the ordering system, license database, online support request, etc. systems are all back up.  If you have any problems at all please let us know.

After having DigiBuy as a payment processor for many years, we were saddened to hear that they have decided to close shop, effective early December this year (2007).  In preparation for this we have removed DigiBuy as a payment option for our products.  However, we still have PayPal as a payment option and have been very happy with their excellent service.  We are currently reviewing other payment processors and may add others if we find any that are suitable.

Our automated ordering system, ClientCentral and support forums are all temporarily down.? These systems are hosting by a different web hosting service (Powerlynx Hosting)? and there seems to be some problems with their servers.? We are trying to get in contact with them to find out what’s going on.? In the meantime, you can still place your orders via our website but we will be manually processing them until we get our systems back up again.? In the event that these servers are down permanently, we are scrambling to find an alternate hosting service for our systems.

Our main website is hosted elsewhere and so everything else is working fine (eg. website, email, etc).

Sorry for any inconvenience this may cause.

If you sent us an email in the last couple of days and haven’t had a response, please accept my apologies for the delay.  We are experiencing problems with our SMTP mail server and are waiting for our ISP to rectify it.  Out POP server is working so we are still receiving emails, we are just unable to send any.  Very frustrating. 🙁

MessageSender Version 4.10.0.2 has been released to correct a problem with forwarding messages via SMS.? If MessageSender’s SMS facility isn’t working for you then you need to download this release.

I’d like to introduce you to an add-on to PhonePad that we have just released. PhonePad Chat is an instant messaging application that allow PhonePad users to have realtime discussions with one or more people over a network. Ask someone a quick question, have online meetings, or just talk about anything you want. As PhonePad Chat can also connect across the Internet, it’s ideal for staff located in different offices or even in other countries.

Check it out now. As with PhonePad, you get a free 60 day evaluation period with PhonePad Chat. So why not download it now.