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Limited Support for 2 Weeks in May 2014.

Our office will be closed from Monday May 12, 2014 to Sunday May 24, 2014 (inclusive) as we take a short break to regroup for a massive development effort on a major LimitedSupportnew release: PhonePad 5.

Before you ask, we have not set a release date for PhonePad 5 but it should be sometime this year. 🙂

During this period, you will be unable to contact Sales or Technical Support via telephone, or online chat.  Remote Support will be unavailable too.

BUT, you will still be able to contact Sales and Technical Support via email.  The response time will be longer than usual – within 48 to 72 hours rather than the usual 24 hours – but you will be able to email us, and we will respond.

All services will be back to normal on Monday May 25, 2014.

The automated ordering system will continue to work so orders can still be processed.

If you have any urgent issues, please check the PhonePad FAQs and Knowledge Base.  The answer you are looking for may be there.

So, in summary, you won’t be able to phone us during this period, or online chat, but you will still be able to email us.  We will just take a little longer than normal to respond, but we will respond.  If you do decide to phone us anyway, phone calls will not be returned until Monday May 25, 2014.

We apologize for any inconvenience this may cause you.  We promise it will be worth it.

PhonePad Support
Cybercom Software

 

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