We are pleased to announce the release of PhonePad Version 5.50.0.
Recently we introduced some performance improvements to PhonePad. Some users experienced what appeared to be compatibility issues, although we were never able to reproduce these problems. In this release we have reversed these changes. Our current focus is on improving stability.
If you still experience issues after installing this update please let us know as soon as possible.
Changes in This Release
- UPDATE – Database engine has been updated to 2.31 Build 7.
- UPDATE – Stability improvements.
- Minor fixes and improvements.
Installation Information
Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations. Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed. Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.
Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program. The update will update your database whereas the setup program will overwrite it with a blank database.
Updates and Anti-Virus Software
Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature. If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad. This may need to be done on the both your Server or Host PC, and your workstations.
Important Information If You Are Updating from PhonePad Version 5.35.x
Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.
Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing. We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.
This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher. However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.
Downloading the Update
You can download the update from your My PhonePad account.
If you are a trial user please contact Support for a download link for this version.
Please contact Support if you have any problems or questions.
