We are pleased to announce the release of PhonePad Version 5.49.1.

Changes in This Release

• NEW – Command line programs allow other systems to open new phone messages and prefill them. Ideal for use with telephony systems.
• NEW – Added option for renaming all occurrences of a Company in the Address Book.
• IMPROVED – Data Update now waits for PhonePad 5 Server service to completely stop before proceeding with database updates.
• IMPROVED – Address Book Import now reports any missing data that prevents contacts from being imported.
• IMPROVED – The import and mapping screens are now sizable.
• UPDATE – Database engine has been updated to 2.31 Build 5.
• UPDATE – Minor change to Address Book import.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

Updates and Anti-Virus Software

Depending on the anti-virus software you use, when you install a Server Update your AV software may class the updated software as a different program due to the change in binary signature.  If you experience speed or freezing issues after an update, you may need to reconfigure your AV software to stop real-time scanning of PhonePad.  This may need to be done on the both your Server or Host PC, and your workstations.

Important Information If You Are Updating from PhonePad Version 5.35.x

Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.

Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing.  We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.

This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher.  However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a trial user please contact Support for a download link for this version.

Please contact Support if you have any problems or questions.

After a nightmare few weeks where our online systems stopped working and then our website totally disappeared off the Internet, we are finally back up and running again.

When our web hosting service (who we had been with for over 15 years), or should I say our ex-web hosting service now, broke our online systems by making configuration changes we were unaware of to the web servers, all of our online systems stopped working.  We’re talking about downloading, purchasing, MyPhonePad portal, and a bunch of other systems.

It took them a week to fix it, and then two weeks later they broke it again.  This time we had to wait for almost 3 weeks before they got back to us saying that they didn’t know how to fix it.

We then found another web hosting company and started the process of transferring our website and systems over to them.  The nightmare got worse because our website vanished and was like that for about a week and a half.  On top of that our Helpdesk system was down, our email was down, and even our phone system was down (because it’s web based).  None of this was the fault of the new hosting service, but rather was due to a series of incidents that conspired against a smooth transition.

To make a very long story short, everything is working again (at least as far as we know) so we should be back to normal now.

We apologize for this rather long outage but unfortunately it was beyond our control.

Please let us know if you find anything that is broken.

It was less than a month ago that our online systems were down due to a change made by our web hosting service (Host Gator).  It took them a week to fix it.

Well, it’s happened again!  Our systems have been down for 3 days now and we’re still waiting for them to fix it.  I don’t know why this has happened again – we haven’t been told anything except that they’re working on  it.

Needless to say we are not pleased.  Unfortunately this has delayed the release of PhonePad Version 5.90 and MessageSender Version 6.12.

We apologize for any inconvenience this may cause you but as you probably understand this is beyond out control.

UPDATE – Jun 19, 2019.

We’re still waiting for HostGator to resolve this issue.  In the meantime we are in the process of moving our entire site over to a different web hosting company.

It’s been a week now but finally our online systems are back up!  Our web hosting service found a configuration issue caused by their web server updates and fixed it.

We’re sorry for any inconvenience this has caused but this was beyond our control.  We were at the mercy of our web hosting service, which came through in the end.

Just wanted to let you all know that many of our systems are offline at the moment.  Our web hosting service upgraded their web server software and this broke all of our backend systems.  Unfortunately they didn’t inform us in advance that this was happening, or that there could be an issue.

We’re waiting for them to resolve this.

We are pleased to announce the release of PhonePad Version 5.48.2.

Changes in This Release

• NEW – Icons added to status column headings of message lists to make it easy to identify their purpose.
• NEW – Message Type icons in message lists indicate original messages, and forwarded or replied messages.
• NEW – Reminder column in message lists indicates if there is a reminder set for a message.
• IMPROVED – Made it easier to import Address Book contacts. Added a field mapping feature that enables users to map CSV file fields to Address Book fields for importing.
• IMPROVED – Huge changes to improve performance.
• IMPROVED – Increased the number of performance statistics logged to help Support isolate any potential future performance issues and bottlenecks. This is part of our continuous efforts to squeeze the utmost performance out of PhonePad and the database engine.
• FIXED – Folder Navigation Bar (or Breadcrumbs) was not working correctly.
• FIXED – Personal Folder and Public Folder Summary screens were duplicating folder lists.
• FIXED – Issue with polling message checking (this is used if the notification service broadcasts aren’t getting through to workstations).
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

Important Information If You Are Updating from PhonePad Version 5.35.x

Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.

Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing.  We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.

This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher.  However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a trial user please contact Support for a download link for this version.

Please contact Support if you have any problems or questions.

We are pleased to announce the release of PhonePad Version 5.48.1.

Changes in This Release

• NEW – Icons added to status column headings of message lists to make it easy to identify their purpose.
• NEW – Message Type icons in message lists indicate original messages, and forwarded or replied messages.
• NEW – Reminder column in message lists indicates if there is a reminder set for a message.
• IMPROVED – Made it easier to import Address Book contacts. Added a field mapping feature that enables users to map CSV file fields to Address Book fields for importing.
• IMPROVED – Huge changes to improve performance.
• IMPROVED – Increased the number of performance statistics logged to help Support isolate any potential future performance issues and bottlenecks. This is part of our continuous efforts to squeeze the utmost performance out of PhonePad and the database engine.
• FIXED – Folder Navigation Bar (or Breadcrumbs) was not working correctly.
• FIXED – Personal Folder and Public Folder Summary screens were duplicating folder lists.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

Important Information If You Are Updating from PhonePad Version 5.35.x

Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.

Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing.  We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.

This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher.  However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a trial user please contact Support for a download link for this version.

Please contact Support if you have any problems or questions.

We are pleased to announce the release of PhonePad Version 5.47.0 and MessageSender Version 6.11.0.

Changes in This Release

• NEW – Added video tutorials link to Help toolbar and menu.
• NEW – Performance diagnostic tool added to ControlCenter for use by Support.
• UPDATED – Database engine has been updated to 2.30 Build 5.
• UPDATED – Added two new speed tests.
• FIXED – When updating phone numbers in a phone message, sometimes the phone numbers were being cleared.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

Important Information If You Are Updating from PhonePad Version 5.35.x

Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.

Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing.  We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.

This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher.  However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a trial user please contact Support for a download link for this version.

Please contact Support if you have any problems or questions.

Version 5.46.1 of your favorite call log software, PhonePad, has been released and is now available for download.

Changes in This Release

• NEW – CloudMail email test option.
• UPDATED – To avoid email attachment size limits, LogViewer now uploads log files directly to our server.
• UPDATED – Database engine has been updated to 2.30 Build 4.
• FIXED – When editing a user, some fields were not populating correctly.
• Minor fixes and improvements.

Installation Information

Please note: Server Updates must be installed on your Server or Host PC, not your workstation (unless your workstation is also the Host PC) – they cannot be installed directly on your workstations.  Make sure all users are logged out of PhonePad as the PhonePad Server will be stopped during the update and then restarted once it has completed.  Workstations will be automatically updated when PhonePad 5 Workstation is started on each workstation.

Important: When downloading and installing an update from your My PhonePad account, make sure it’s actually the update and not the server setup program.  The update will update your database whereas the setup program will overwrite it with a blank database.

Important Information If You Are Updating from PhonePad Version 5.35.x

Some code was added to the PhonePad loader program (the blue window with the PhonePad logo that finds the server connection) to log what security software was installed on the workstation that we would use to diagnose any startup issues.

Unfortunately on some Windows 7 workstations this caused the PhonePad loader to just sit there and do nothing.  We don’t know why this would have caused this and, as far as we have been able to ascertain, it only affects Windows 7 workstations.

This code has been removed so this problem should no longer occur once these workstations have been updated to 5.36.0 or higher.  However, it does mean that the PhonePad Version 5.36.0 workstation setup program will need to be manually downloaded and installed on any affected workstations.

Downloading the Update

You can download the update from your My PhonePad account.

If you are a trial user please contact Support for a download link for this version.

Please contact Support if you have any problems or questions.