One of our customers discovered an issue with the Shortcuts app that is used to create PhonePad shortcuts on your desktop – it was creating invalid shortcuts!

After a bit of investigation we found that the issue was caused by a bug in a recent update of one of our development tools.  Fortunately there was a patch which we could download and apply.  Bottom line is the problem has been fixed and so we have re-released Version 4.23 with the fixed Shortcuts app.

If you need the fixed Shortcuts app, you can download the re-released PhonePad 4.23 or you can just download the fixed Shortcuts app.

If you are a PhonePad client then you can download PhonePad from your online account:  www.myphonepad.com.  Or you can download it from the PhonePad download page.

We wish to advise that only limited support will be available for the following period: Thursday November 1, 2012 to Saturday November 10, 2012.  Remote support will *not* be available, nor will telephone sales inquiries.  However, email support *will* still be available although at times it may take a few hours longer for us to respond.

We apologize for any inconvenience this may cause.  Everything will be back to normal from November 11, 2012.

We are pleased to announce the release of PhonePad Version 4.22.  Here is a summary of changes that are included in this release:

• Centralized Preferences. User preferences are gradually being migrated from the Windows registry to the PhonePad database, which means the settings will follow you from computer to computer.  This is the first stage of this change.
• Enhanced Automatic Message Forwarding. Forward messages to email or SMS based on user status, availability and other criteria.
• New WhereRU staff status board replaces In-Out Board.
• Expanded user attributes: photo, location, area, phone number, mobile/cell number.
• New command line option for passing username and password to login.
• New option for logging error messages makes it easier to report issues to Support.
• New Error Log Viewer for viewing error logs.
• New option to automatically move Completed messages to a specified folder.
• Added option to restrict access to the PhonePad Address Book.
• Updated Shortcuts utility.
• Fixed issue where default labels were not being displayed.

Automatic Message Forwarding

We have spent a lot of time enhancing and improving this feature.  You can now set up PhonePad up to forward your messages via email and SMS based on your status and availability (eg. your working hours).

You can define when you are and aren’t available, and then have MessageSender forward your messages based on those settings.

New WhereRU Staff Status Board

In-Out Board has been replaced with the new WhereRU status board.  It features a totally new screen design, user details, customizable status text, and more.

Enhanced User Account Details

User accounts have been expanded to include extra information.  You can now optionally include phone numbers, locations and even a photo.  An additional checkbox has been added to limit access to the PhonePad Address Book.  The user import feature has been extended to include the new fields (except photos).

Upgrading Your PhonePad Database

You will need to upgrade your PhonePad database by running DBUpdate after upgrading PhonePad.  If you don’t do this you will get error messages.

Download PhonePad Version 4.22

You can download version 4.22 by logging in to www.myphonepad.com and selecting the My Downloads option, or by going to the PhonePad download page.

Important: When you upgrade PhonePad, please make sure you don’t accidentally create a second PhonePad database. When you run DBUpdate, make sure that the Data Directory setting is pointing to your existing PhonePad data folder, and not a new folder.

A new version of MessageSender is now available.  Version 5.12.7.0 has the following changes:

• Fixed access violations that sometimes occur when selecting PhonePad data folder.
• Fixed issue with INI file saving to wrong folder.
• Fixed issue with Sender not being included in messages forwarded by email.
• Fixed issue with custom labels not being applied correctly to forwarded phone messages.

If you are upgrading from a previous version of MessageSender 5, you will need to stop and uninstall the MessageSender service (this can be done in MessageSender Manager) on your network BEFORE upgrading to the new version, otherwise Windows will report errors.

You can download MessageSender 5.12.7.0 from the MessageSender home page or from My PhonePad Account.

A new version of MessageSender is now available.  Version 5.12.4.0 has the following changes:

• Fixed issue with the MessageSender service not recognizing changed settings until the service was restarted.  Now it will accept the changes immediately.
• Added option to automatically delete older activity log files.
• Added Detailed Log option.

If you are upgrading from a previous version of MessageSender 5, you will need to stop and uninstall the MessageSender service (this can be done in MessageSender Manager) on your network before upgrading to the new version, otherwise Windows will report errors.

You can download MessageSender 5.12.4.0 from the MessageSender home page or from My PhonePad Account.

A new version of MessageSender is now available.  Version 5.12 has the following changes:

• Minor modifications to ensure compatibility with authentication methods of some SMTP servers.

If you are upgrading from a previous version of MessageSender 5, you will need to stop and uninstall the MessageSender service (this can be done in MessageSender Manager) on your network before upgrading to the new version, otherwise Windows will report errors.

You can download MessageSender 5.12 from the MessageSender home page or from My PhonePad Account.

We are pleased to announce the re-release of PhonePad Version 4.21. Here is a summary of changes that are included in this release:

• Added an option to disable Inbox message filtering.
• Added an option to delay data connection for Remote Mode.
• Fixed issue with user accounts disabling not working correctly.
• Fixed issue with Follow Up Notes not being archived.

The new message list has not been included in this release due to technical issues with getting it to perform satisfactorily. It may reappear in 4.23 or later (changes for 4.22 have already been finalized) if we can get it to perform at an acceptable level, otherwise we will be sourcing another 3rd party grid control to replace it.

Message Filtering Disabling

Message filtering can be completely disabled under Preferences.

Data Connection Delay Option

There can be problems if you are using PhonePad in Remote Mode (Client/Server) and it is set to start up automatically when Windows starts. PhonePad may try to connect to the PhonePad Server before the network connection is ready, causing connection errors. To cater for these situations, we have added an option to delay start up connections. This setting is controlled by DBConnect.

You can set the exact amount of time for the delay in milliseconds. 1000 milliseconds = 1 second.

Upgrading Your PhonePad Database

You will need to upgrade your PhonePad database by running DBUpdate after upgrading PhonePad.

Download PhonePad Version 4.21

You can download version 4.21 by logging in to www.myphonepad.com and selecting the My Downloads option, or by going to the PhonePad download page.

Important: When you upgrade PhonePad, please make sure you don’t accidentally create a second PhonePad database. When you run DBUpdate, make sure that the Data Directory setting is pointing to your existing PhonePad data folder, and not a new folder.

A new version of MessageSender is now available.  Version 5.11 has the following changes:

• Added SMS test message option for SMS Global.
• Added check to see if MessageSender service is running.
• Added option to override email username and password requirement.
• Added loading and saving of main form size and position.
• Added menu options for recreating default message templates.
• Added button for validating PhonePad data folder setting.

If you are upgrading from a previous version of MessageSender 5, you will need to stop and uninstall the MessageSender service (this can be done in MessageSender Manager) on your network before upgrading to the new version, otherwise Windows will report errors.

You can download MessageSender 5.11 from the MessageSender home page or from My PhonePad Account.