Logging Phone Calls

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What is Phone Call Logging?

Why Log Phone Calls?

Ways to Log Phone Calls

Let’s start off with “what the heck is phone call logging?”, It’s when you answer the phone at your business or organization and record the details of the call. I think you’ll agree that, whether the phone call was for you or someone else, it's important to be able to recall the details later.
Unless you have the memory of an elephant, or have photographic memory, you probably won’t be able to correctly remember the details of every phone call you answer. Without accurate information, you may not be able to return a call, which might cost you valuable business.
How Phone Calls Were Handled in Ancient Times

Phone Message Pads

Remember phone message pads? Sometimes just called phone pads. They’ve been around for a long time. Although designs have changed over the years, they are still basically the same - paper forms used to log the details of phone calls. They’re still widely used today. Perhaps you have one on your desk right now. Telephone message pads are relatively quick and easy to use to record the details of received phone calls. One of the problems with phone message pads is the amount of paper you end up with. This ends up making it difficult to find important messages you received, and the chances of losing messages are pretty high. There are also no easy ways for reminding you to follow up phone calls.

Email

Another option for logging phone calls is to use your current email system. To log a phone call, just enter the details of the call in an email and send it to the appropriate people. This can be an improvement on paper-based phone messages, but it too has some drawbacks. The first and foremost is that phone messages can easily disappear amongst the noise of other emails and spam. Most people get a lot of emails these days. Finding phone messages located somewhere in a bunch of emails can be a challenge, and can waste a lot of time.

Sticky Notes

One of the main ways people take phone messages now is with sticky notes. Although phone message pads are still used, sticky notes seem to be way more popular these days. It might be because you can stick them to things. Like your computer monitor. Have you ever returned to your desk to a monitor plastered with sticky notes? Sticky notes also have the same drawbacks as phone message pads. Amongst them are the difficulty in finding specific phone messages, the ease at which messages can be misplaced or lost, and the fact that there are no reliable follow up methods.

Software

A better way to log phone calls is with software that has been designed specifically for that purpose. With the right kind of software your messages will all be located in one place, making them easy to find. Similar to an email Inbox, except without all of the emails to clutter things up. There will be follow up tools so that you can keep detailed notes about all follow up action that has been done. And reminders so you don’t forget to return phone calls. Powerful search tools will make it a cinch to find the phone message you’re looking for. Being able to instantly access a complete history of all phone calls with a client is also an important feature. The ability to organize phone messages into folders is a necessity so that you can clear your Inbox.

PhonePad

Ok, we’re a bit biased about this next bit. We believe the best solution is software called PhonePad. And here’s why. It’s packed with features to make your life much easier:
Accidentally delete the wrong message? No problem. You can undelete messages from your Deleted folder.
A range of printing options enables you to print off a single message or multiple messages to paper, or export to RTF or PDF.
System Rules allow you to apply system-wide settings that affect all users: application, security, message and follow up settings, and many more.
Display only the messages you want to see by using the handy message filtering option.
As I said before, we’re biaised because it’s our software. But you don’t have to believe us. You can find out for yourself. We want you to try PhonePad before you even think of buying it! That means you can download PhonePad right now and try it for FREE for 60 days. And that’s without any committment whatsoever! So go ahead and download it now!
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Logging Phone Calls

What is Phone Call Logging?

Why Log Phone Calls?

Let’s start off with “what the heck is phone call logging?”, It’s when you answer the phone at your business or organization and record the details of the call. I think you’ll agree that, whether the phone call was for you or someone else, it's important to be able to recall the details later.
Unless you have the memory of an elephant, or have photographic memory, you probably won’t be able to correctly remember the details of every phone call you answer. Without accurate information, you may not be able to return a call, which might cost you valuable business.

Ways to Log Phone Calls

How Phone Calls Were Handled in Ancient Times

Phone Message Pads

Remember phone message pads? Sometimes just called phone pads. They’ve been around for a long time. Although designs have changed over the years, they are still basically the same - paper forms used to log the details of phone calls. They’re still widely used today. Perhaps you have one on your desk right now. Telephone message pads are relatively quick and easy to use to record the details of received phone calls. One of the problems with phone message pads is the amount of paper you end up with. This ends up making it difficult to find important messages you received, and the chances of losing messages are pretty high. There are also no easy ways for reminding you to follow up phone calls.

Sticky Notes

One of the main ways people take phone messages now is with sticky notes. Although phone message pads are still used, sticky notes seem to be way more popular these days. It might be because you can stick them to things. Like your computer monitor. Have you ever returned to your desk to a monitor plastered with sticky notes? Sticky notes also have the same drawbacks as phone message pads. Amongst them are the difficulty in finding specific phone messages, the ease at which messages can be misplaced or lost, and the fact that there are no reliable follow up methods.

Email

Another option for logging phone calls is to use your current email system. To log a phone call, just enter the details of the call in an email and send it to the appropriate people. This can be an improvement on paper-based phone messages, but it too has some drawbacks. The first and foremost is that phone messages can easily disappear amongst the noise of other emails and spam. Most people get a lot of emails these days. Finding phone messages located somewhere in a bunch of emails can be a challenge, and can waste a lot of time.

Software

A better way to log phone calls is with software that has been designed specifically for that purpose. With the right kind of software your messages will all be located in one place, making them easy to find. Similar to an email Inbox, except without all of the emails to clutter things up. There will be follow up tools so that you can keep detailed notes about all follow up action that has been done. And reminders so you don’t forget to return phone calls. Powerful search tools will make it a cinch to find the phone message you’re looking for. Being able to instantly access a complete history of all phone calls with a client is also an important feature. The ability to organize phone messages into folders is a necessity so that you can clear your Inbox.
Accidentally delete the wrong message? No problem. You can undelete messages from your Deleted folder.
A range of printing options enables you to print off a single message or multiple messages to paper, or export to RTF or PDF.
System Rules allow you to apply system-wide settings that affect all users: application, security, message and follow up settings, and many more.
Display only the messages you want to see by using the handy message filtering option.

PhonePad

Ok, we’re a bit biased about this next bit. We believe the best solution is software called PhonePad. And here’s why. It’s packed with features to make your life much easier: