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reserved. Family Owned Business since 1995.
Are you experiencing poor response times with PhonePad?
Is it running slow or does it sometimes freeze?
Let’s look at what can cause these things to happen.
Security Software (Anti-Virus/Anti-
The number one cause of speed
issues and freezing is security
A lot of security software features
“real-time protection”. Real-time
protection will scan a file every
time it is accessed. While you will
barely notice this happening when
opening something like a Word
document, you will very likely
notice the effect it will have on a database-based system.
This is because, unlike a normal document, the database
engine may access the data files dozens of times per second.
If each access is scanned by AV software, it will
dramatically reduce the response time of the database and
may even bring it to a complete stop (aka freezing).
There are two ways around this: (a) exclude the application
and data files from real-time protection, or (b) disable real-time
If possible, it would be preferable to exclude the files
rather than disable real-time protection all together.
These are the folders you should exclude:
Please note: we are not talking about excluding PhonePad
from your regular scheduled virus scans, just real-time
Slow Server or Host PC
A slow Server or Host PC is not a good candidate for
hosting your PhonePad 5 Server and database. PhonePad
will only be as fast as your Server or Host PC allows.
You should select a fast, powerful machine to host your
PhonePad 5 Server and database as everyone in your office
will be connecting to it.
You don’t have to go overboard though by selecting a
Overloaded Server or Host PC
If your Server or Host PC is under-resourced and over-
worked then this will slow down PhonePad.
If you don’t have a server then we recommend
selecting the fastest computer you have to be your
Host PC, ie. the computer that hosts the PhonePad 5
Server software and database.
When selecting a Host PC, don’t select a computer that is
used for CPU and/or memory intensive tasks like
number crunching, graphics processing or video
Fragmented Hard Drive
It’s a good idea to keep your Server or Host PC’s
hard-drive as de-fragmented as possible.
Speed or Freezing Issues