Remote Support
Book a Remote Support Session
If you’re experiencing an issue that can’t be resolved by email, then the next step is usually remote support. It’s the next
best thing to on-site support.
All you have to do is book a time that is convenient for you and we will remote in to your Server and/or Workstations as needed. We will talk with you on the phone at the same time and work with you to fix the problem. Or if you prefer, we can remote in after hours so we don’t interrupt your work day. It’s your choice.Important: Please do not book a remote support session until you have arranged it with us first.
PhonePad 5 Users: Remote Support is chargeable unless we decide that we will provide the session for free. If you are a
trial user then you do not need to pay for the session. If we offer you a free remote support session you will need to get a
coupon code from us so that you will not be charged for the session.
PhonePad 4 Users: Unfortunately we can no longer provide free remote support for PhonePad 4 so you will be charged for
the session.
Here are the steps:
1
2
We will advise you if remote support is needed.
Follow the steps below (don’t forget to select your time zone):
3
If we are providing a free remote support session we will give you a coupon code so you won’t be charged. If you are a
trial user you will also receive a coupon code. Otherwise, please enter your payment details when prompted.
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Copyright © 1995 - 2024 Cybercom Software. All rights reserved. Family Owned Business since 1995.
Remote Support
Book a Remote Support Session
1
2
We will advise you if remote support is needed.
Follow the steps below (don’t forget to select your
time zone):
3
If we are providing a free remote support session we
will give you a coupon code so you won’t be charged.
If you are a trial user you will also receive a coupon
code. Otherwise, please enter your payment details
when prompted.
Copyright © 1995 - 2024 Cybercom Software. All rights
reserved. Family Owned Business since 1995.
If you’re experiencing an issue that can’t be resolved by
email, then the next step is usually remote support. It’s the
next best thing to on-site support.
All you have to do is book a time that is convenient for you and we will remote in to your Server and/or Workstations as needed. We will talk with you on the phone at the same time and work with you to fix the problem. Or if you prefer, we can remote in after hours so we don’t interrupt your work day. It’s your choice.Important: Please do not book a remote support session
until you have arranged it with us first.
PhonePad 5 Users: Remote Support is chargeable unless
we decide that we will provide the session for free. If you
are a trial user then you do not need to pay for the session.
If we offer you a free remote support session you will need
to get a coupon code from us so that you will not be
charged for the session.
PhonePad 4 Users: Unfortunately we can no longer
provide free remote support for PhonePad 4 so you will be
charged for the session.
Here are the steps:
