If you’re experiencing an issue that can’t be resolved by
email, then the next step is usually remote support. It’s the
next best thing to on-site support.
All you have to do is book a time that is convenient for you and we will remote in to your Server and/or Workstations as needed. We will talk with you on the phone at the same time and work with you to fix the problem. Or if you prefer, we can remote in after hours so we don’t interrupt your work day. It’s your choice.
Important: Please do not book a remote support session
until you have arranged it with us first.
PhonePad 5 Users: Remote Support is chargeable unless
we decide that we will provide the session for free. If you
are a trial user then you do not need to pay for the session.
If we offer you a free remote support session you will need
to get a coupon code from us so that you will not be
charged for the session.
PhonePad 4 Users: Unfortunately we can no longer
provide free remote support for PhonePad 4 so you will be