Email Support

We provide FREE email support. This is our preferred method of support, and you will get the fastest response using this method. You can either email us at support@cybercom-software.com, or log a request through our Support Portal. All support requests are tracked and you can check the status of your request at any time in the Support Portal.

Live Chat

Chat online with our sales and support staff and get answers to your questions. You can find the chat icon in the bottom right hand corner of every page on our website. We don’t have 24/7 live chat (yet) so if we are unavailable you can leave a message and it will be automatically logged into our help desk system. Chat with Us on Facebook Messenger Ask us questions via Messenger. You can reach us at @cybercom_software We may not respond right away but we will respond as quickly as possible. Chat with Us on WhatsApp Ask us questions via WhatsApp. You can reach us here. Call Us We don’t currently provide live phone support (if you need support then please email us) but if you have any questions you can call us and leave a voicemail message. We’ll call you back at the earliest opportunity. In the US or Canada call us on our Toll Free number: 1-866-806-2144 In Australia call us on our Toll Free number: 1800- 836-453 For all other countries call us in the US: 1-917- 781-3940. Let Us Call You Have questions and need answers? Avoid playing telephone tag by scheduling a time for us to call you. Please note: these calls are not for support. Remote Support Sometimes problems can't be resolved by email or phone calls. We would love to visit you on site but that’s not really practical, however we can do the next best thing. With Remote support, we can connect directly to your PC over the Internet and fix the problem you're having while talking with you on the phone. It’s almost like we’re actually there with you! Remote support sessions are free if you are trialing PhonePad 5. If you are a licensed PhonePad 5 user then the cost is $47 per session, unless we provide you with a free session (it depends on the situation) . Installation Assistance Do you need help installing our software on your network? We can help you get up and running quickly. Sit back while we remote connect and install your new software for you. And we do this for free. Crazy, right? Reinstallation Assistance Just had some new computers delivered and need assistance reinstalling PhonePad? Need to move PhonePad to a new server? There are instructions online on how to do this, but if you would prefer us to do this for you we’re happy to help. Remote reinstallation is available for $30 for a 30 minute appointment. Server Update Assistance Installing Server Updates is relatively simple, but if you would prefer us to do it we can remotely connect and install server updates for you. Server Update Assistance is available for $30 per server update. Learning Center Visit the Learning Center for video tutorials, instructions on how to install, set up and use our products, manuals and user guides, and much more. Knowledge Base If you are having any issues you may find the answers you need in our online Knowledge Base. It contains solutions to problems that other users have experienced. Sometimes it can be something that can be fixed quickly and easily. You can access the Knowledge Base 24/7. Frequently Asked Questions (FAQs) You may have questions that have already been answered. Check out the FAQs to see the commonly asked questions and to see if there is answer to the questions you have. Support Request Form Have some problems? Save time by contacting Support directly from this page. Just fill in the form below and hit the Send button. We’ll get back to you usually within 24 hours.