Message Notification Issues

Are you finding that you’re not receiving notifications when you receive new messages, or do you have to refresh the Inbox for new messages to appear? Let’s get this sorted out.

New Messages Not Appearing in Inbox Without Refreshing or Logging In Again

The Notifications Service on each workstation notifies PhonePad when there are new messages. Make Sure the Workstation Notifications Service is Running. 1. Check the status bar in PhonePad. 2. There is an icon that indicates whether or not the Workstation Notification Service is running. 3. If it’s green then it’s running. 4. If it’s red then it’s not running. If the Workstation Notifications Service is Not Running. 1. Click on the Notification icon in the status bar 2. The WorkstationServiceCenter should open. 3. The Service Status should appear in green text and read: “Service is installed and running”. 4. Click the Start button.
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Still Having Problems?

If you still have problems with notifications, please email Support to create a support request.
If the Service is Already Running Then Restart It. 1. Click on the Notification icon in the status bar 2. The WorkstationServiceCenter should open. 3. Click the Stop button. 4. Click the Start button.

No Notifications When You Receive New Messages

If you’re receiving new messages in your Inbox but you’re not being notified of them, then check your notification settings in PhonePad. 1. In PhonePad, select Preferences from the View menu. 2. Select Notifications. 3. Make sure you have one or more of the notification methods checked. For example, Display Popup Messages and Display Alert Window in System Tray. If you’re frequently away from your computer you may want to uncheck the Close After check box. The Test buttons allow you to preview some of the notifications.
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Make Sure That the Old Server Notification Service is Not Still Running

Earlier versions of PhonePad 5 used a server-based notification service. If you updated PhonePad 5 from an earlier version, there is a possibility that this service is still installed and running. If it is, it will interfere with the operation of the Workstation Notification Service. The solution is to remove it. 1. Download this removal tool to your Server or Host PC: Server Notification Service Uninstall 2. Run the tool by right-clicking on it and selecting Run As Adminstrator from the popup menu.
3. If the Remove button is enabled, then click it. 4. The old service should be stopped and uninstalled by this program.
This information applies to PhonePad Version 5.63.5 and later.
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Message Notification Issues

Are you finding that you’re not receiving notifications when you receive new messages, or do you have to refresh the Inbox for new messages to appear? Let’s get this sorted out.

New Messages Not Appearing in Inbox Without

Refreshing or Logging In Again

The Notifications Service on each workstation notifies PhonePad when there are new messages. Make Sure the Workstation Notifications Service is Running. 1. Check the status bar in PhonePad. 2. There is an icon that indicates whether or not the Workstation Notification Service is running. 3. If it’s green then it’s running. 4. If it’s red then it’s not running.

Still Having Problems?

If you still have problems with notifications, please email Support to create a support request.

No Notifications When You Receive New Messages

If you’re receiving new messages in your Inbox but you’re not being notified of them, then check your notification settings in PhonePad. 1. In PhonePad, select Preferences from the View menu. 2. Select Notifications. 3. Make sure you have one or more of the notification methods checked. For example, Display Popup Messages and Display Alert Window in System Tray. If you’re frequently away from your computer you may want to uncheck the Close After check box. The Test buttons allow you to preview some of the notifications.

Make Sure That the Old Server Notification Service

is Not Still Running

Earlier versions of PhonePad 5 used a server-based notification service. If you updated PhonePad 5 from an earlier version, there is a possibility that this service is still installed and running. If it is, it will interfere with the operation of the Workstation Notification Service. The solution is to remove it. 1. Download this removal tool to your Server or Host PC: Server Notification Service Uninstall 2. Run the tool by right-clicking on it and selecting Run As Adminstrator from the popup menu.
3. If the Remove button is enabled, then click it. 4. The old service should be stopped and uninstalled by this program.
This information applies to PhonePad Version 5.63.5 and later.
If the Workstation Notifications Service is Not Running. 1. Click on the Notification icon in the status bar 2. The WorkstationServiceCenter should open. 3. The Service Status should appear in green text and read: “Service is installed and running”. 4. Click the Start button.
If the Service is Already Running Then Restart It. 1. Click on the Notification icon in the status bar 2. The WorkstationServiceCenter should open. 3. Click the Stop button. 4. Click the Start button.